Overview

This authoritative new book explores the relationship between top management consultant teams and their clients. It presents through a series of case studies, from both the private and public sectors, best-practice consulting at the sharp end of contemporary management across all management disciplines. The case studies are drawn from the MCA Awards, which recognise Best Practice in all the categories of management. Firms present qualifying client engagements for evaluation by a distinguished panel drawn from industry and academia. Each case study explores a unique business situation and the way it was tackled by the team, and also examines how those teams responded to challenges during their projects and the unexpected lessons they learned. The case studies are embedded within an explanatory framework that draws out common themes, relates the case studies to generic models, and discusses how their approaches can be applied in other businesses. Case study clients include the International Olympic Committee, Sun Microsystems, Apache Corporation, Aon, Tesco, BT Business, MoD, Westminster City Council, BAE Systems, GCHQ, Sainsbury's Supermarkets, Home Office, Transport for London, and NHS Trusts.

Full Product Details

Author:   Fiona Czerniawska ,  Paul May
Publisher:   Kogan Page Ltd
Imprint:   Kogan Page Ltd
Edition:   New edition
Dimensions:   Width: 15.70cm , Height: 1.60cm , Length: 31.40cm
Weight:   0.498kg
ISBN:  

9780749448189

ISBN 10:   0749448180
Pages:   304
Publication Date:   03 September 2006
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

1 The power of working together Reasons for selecting a particular consulting firm The challenge of consulting projects The client--consultant relationship Meeting client expectations Summary -- key lessons for managers and consultants 2 What sets excellent consulting apart? Foundations of good consulting Projects that exceed client expectations The best of the best Case study 2.1 Customers driving local services Case study 2.2 Reinventing a core offer Case study 2.3 How to build a new digital city every two years 3 Change management Change and scale Public and private faces of change management consulting Summary -- key lessons for managers and consultants Case study 3.1 Living the brand -- for real Case study 3.2 Delivering safer buses Case study 3.3 Electronic payments for 13 million citizens 4 Human resources Advising versus doing Summary -- key lessons for managers and consultants Case study 4.1 Protecting the benefits of staff in transition Case study 4.2 Diagnosing and treating workforce ailments Case study 4.3 Standing down, moving forward 5 Operational performance The five pillars of operational consulting Miracles and parables Summary -- key lessons for managers and consultants Case study 5.1 Blue skies, blue bills and online breakthroughs Case study 5.2 Smarter methods to beat constraints Case study 5.3 Relocating the organization and redesigning its role Case study 5.4 Bringing rationality to bear 6 Business strategy Strategy consulting: smaller, leaner, fitter Summary -- Key lessons for managers and consultants Case study 6.1 Changing people for a change Case study 6.2 Releasing the future from the present 7 Technology exploitation Five hallmarks of success IT consulting: leaner and fitter? Summary -- key lessons for managers and consultants Case study 7.1 Closing the net on persistent offenders Case study 7.2 Great journeys and small steps Case study 7.3 Mobile technology as enabler and enforcer Case study 7.4 When small businesses go global 8 Outsourcing Second generation outsourcing From advice to delivery Summary -- key lessons for managers and consultants Case study 8.1 Evolving the outsourcing market Case study 8.2 Outsourcing for outcomes Case study 8.3 Gearing up for renewed battle 9 Electronic trading Getting the technology right Technologists, coordinators and bridges Summary -- key lessons for managers and consultants Case study 9.1 Pioneering multi-channel voting Case study 9.2 Collaborating systems drive down costs Case study 9.3 A knowledge portal closes the deprivation gap Case study 9.4 Flow, streams and the erosion of resistance

Reviews

No element of modern management goes uncovered. A clear demonstration of the tangible and intangible benefits that can result from a client-consultant relationship. MBA Business Czerniawska [is] one of the world's leading commentators on the consulting industry. Consulting to Management Management consultants - or at least the benefits they bring - are regarded with a good deal of scepticism by big business, and the media delight in telling us of big government project failures. This book does a great job of redressing the balance. Professor Robert Worcester, Chairman, MORI This book illustrates clearly the experience of working with consultants and the tangible and intangible benefits that can result from an effective client-consultant relationship. Martin Whiteley, Managing Director, Capita Consulting Whether a proficient consultant or experienced user, this book provides rich food for thought. Professor Timothy Clark, Durham Business School These case studies provide a fascinating insight into effective partnerships between consultants and their clients... the authors have created a valuable and readable resource for managers, consultants and business students. Victor Smart, Head of External Communications, Audit Commission

no element of modern management goes uncovered. a clear demonstration of the tangible and intangible benefits that can result from a client-consultant relationship. mba business czerniawska [is] one of the world's leading commentators on the consulting industry. consulting to management management consultants - or at least the benefits they bring - are regarded with a good deal of scepticism by big business, and the media delight in telling us of big government project failures. this book does a great job of redressing the balance. professor robert worcester, chairman, mori this book illustrates clearly the experience of working with consultants and the tangible and intangible benefits that can result from an effective client-consultant relationship. martin whiteley, managing director, capita consulting whether a proficient consultant or experienced user, this book provides rich food for thought. professor timothy clark, durham business school these case studies provide a fascinating insight into effective partnerships between consultants and their clients... the authors have created a valuable and readable resource for managers, consultants and business students. victor smart, head of external communications, audit commission

Author Information

Fiona Czerniawska is one of the world's leading commentators on the consulting industry. She is the Director of the UK Management Consultancies Association's Think Tank and the founder and managing director of Arkimeda, a firm that specializes in researching and consulting on strategic issues. She is also a Programme Director at London Business School's Centre for Management Development. Paul May is a business technology author, consultant, systems architect and business development executive. Paul formed the independent e-commerce consulting practice Verista in 1998. He has since undertaken strategy and implementation projects with well-known global companies such as BP Amoco and Siemens, and with business-to-consumer and business-to-business e-commerce startups in the UK and USA.

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