Overview

This important new book explores the relationship between top management consultant teams and their clients. It presents through a series of case studies, from both the private and public sectors, best-practice consulting at the sharp end of contemporary management across all management disciplines. The case studies are drawn from the MCA Awards, which recognise Best Practice in all the categories of management. Firms present qualifying client engagements for evaluation by a distinguished panel drawn from industry and academia. Each case study explores a unique business situation and the way it was tackled by the team, and also examines how those teams responded to challenges during their projects and the unexpected lessons they learned. The case studies are embedded within an explanatory framework that draws out common themes, relates the case studies to generic models, and discusses how their approaches can be applied in other businesses. Case study clients include the International Olympic, Committee, Sun Micro Systems, Apache Corporation, Aon, Tesco, BT Business, MoD, Westminster City Council, BAE Systems, GCHQ, Sainsbury's, Home Office, Transport for London, and NHS Trusts.

Full Product Details

Author:   Fiona Czerniawska ,  Paul May
Publisher:   Kogan Page Ltd
Imprint:   Kogan Page Ltd
Dimensions:   Width: 15.60cm , Height: 2.30cm , Length: 23.40cm
Weight:   0.686kg
ISBN:  

9780749442811

ISBN 10:   0749442816
Pages:   304
Publication Date:   27 August 2004
Audience:   Professional and scholarly ,  Professional & Vocational
Replaced By:   9780749448189
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

CONTENTS About the Management Consultancies Association About the Authors Foreword Acknowledgements Introduction 1 - The power of working together Reasons for selecting a particular consulting firm The challenge of consulting projects The client-consultant relationship Meeting client expectations Summary - key lessons for managers and consultants 2 - What sets excellent consulting apart? Foundations of good consulting Projects that exceed client expectations The best of the best Case study 2.1 Customers driving local services Case study 2.2 Reinventing a core offer Case study 2.3 How to build a new digital city every two years 3 - Change management Change and scale Public and private faces of change management consulting Summary - key lessons for managers and consultants Case study 3.1 Living the brand - for real Case study 3.2 Delivering safer buses Case study 3.3 Electronic payments for 13 million citizens 4 - Human resources Advising versus doing Summary - key lessons for managers and consultants Case study 4.1 Protecting the benefits of staff in transition Case study 4.2 Diagnosing and treating workforce ailments Case study 4.3 Standing down, moving forward 5 - Operational performance The five pillars of operational consulting Miracles and parables Summary - key lessons for managers and consultants Case study 5.1 Blue skies, blue bills and online breakthroughs Case study 5.2 Smarter methods to beat constraints Case study 5.3 Relocating the organization and redesigning its mind Case study 5.4 Bringing rationality to bear 6 - Business strategy Strategy consulting: smaller, leaner, fitter Summary - Key lessons for managers and consultants Case study 6.1 Changing people for a change Case study 6.2 Releasing the future from the present 7 - Technology exploitation Five hallmarks of success IT consulting: leaner and fitter? Summary - key lessons for managers and consultants Case study 7.1 Closing the net on persistent offenders Case study 7.2 Great journeys and small steps Case study 7.3 Mobile technology as enabler and enforcer Case study 7.4 When small businesses go global 8 - Outsourcing Second generation outsourcing From advice to delivery Summary - key lessons for managers and consultants Case study 8.1 Evolving the outsourcing market Case study 8.2 Outsourcing for outcomes Case study 8.3 Gearing up for renewed battle 9 - Electronic trading Pull not push Getting the technology right Technologists, coordinators and bridges Summary - key lessons for managers and consultants Case study 9.1 Pioneering multi-channel voting Case study 9.2 Collaborating systems drive down costs Case study 9.3 A knowledge portal helps close the deprivation gap Case study 9.4 Flow, streams and the erosion of resistance References Index

Reviews

No element of modern management goes uncovered. A clear demonstration of the tangible and intangible benefits that can result from a client-consultant relationship. MBA Business Czerniawska [is] one of the world's leading commentators on the consulting industry. Consulting to Management Full of useful insights. Long Range Planning Collects case studies from the most recent Management Consultancies Association's Awards for Best Management Practice winners in order to explore how these firms and their clients succeeded in ensuring high-quality consulting. Journal of Economic Literature

"""No element of modern management goes uncovered. A clear demonstration of the tangible and intangible benefits that can result from a client-consultant relationship."" MBA Business ""Czerniawska [is] one of the world's leading commentators on the consulting industry."" Consulting to Management ""Full of useful insights."" Long Range Planning ""Collects case studies from the most recent Management Consultancies Association's Awards for Best Management Practice winners in order to explore how these firms and their clients succeeded in ensuring high-quality consulting."" Journal of Economic Literature"

Author Information

Fiona Czerniawska is one of the world's leading commentators on the consulting industry. She is the Director of the UK Management Consultancies Association's Think Tank and the founder and managing director of Arkimeda, a firm that specialises in researching and consulting on strategic issues. She is also a Programme Director at London Business School's Centre for Management Development. Paul May is a business technology author, consultant, systems architect and business development executive. Paul formed the independent e-commerce consulting practice Verista in 1998. He has since undertaken strategy and implementation projects with well-known global companies such as BP Amoco and Siemens, and with business-to-consumer and business-to-business e-commerce startups in the UK and USA.

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