Overview

This is the official account of the experiments carried out at the Hawthorne Works of the Eastern Electric Company in Chicago. These were divided into test room studies, interviewing studies and observational studies. The test room studies were experiments into what variables in a workplace environment might affect worker fatigue. The findings of these tests led to extensive interviewing on the attitudes of the workers. The final phase of the Hawthorne experiment focused on social factors, using techniques of cultural anthropology to observe small working groups. The results of these experiments profoundly influenced the Human Relations movement.

Full Product Details

Author:   William J. Dickson ,  F. J. Roethlisberger
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   New edition
Dimensions:   Width: 15.60cm , Height: 4.60cm , Length: 23.40cm
Weight:   1.360kg
ISBN:  

9780415279871

ISBN 10:   0415279879
Pages:   650
Publication Date:   25 September 2003
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part I I. Introduction II. Planning the Relay Assembly Test Room III. Experiment with Rest Pauses IV. Experiment with Shorter Working Days and Weeks V. Testing the Fatigue and Monotony Hypotheses VI. Testing the Effects of Wage Incentive; the Second Relay Assembly Group and the Mica Splitting Test Room VII. The Test Room Operators; their Individual Differences and Interpersonal Relations VIII. The Relay Assembly Test Room Supervision Part II IX. The Growth and Development of the Interviewing Program X. The Practical Operation of the Plan; the Training of Supervisors and the Investigation of Complaints XI. The Urgency and Tone of Industrial Topics Part III XII. The Analysis of Complaints; Fact vs. Sentiment XIII. The Interviewing Method XIV. Complaints and Personal Equilibrium XV. Attitudes within the Supervisory Organization XVI. Complaints and Social Equilibrium Part IV XVII. Method and Procedure in Studying a Shop Department XVIII. The Output Situation in the Bank Wiring Observation Room XIX. The Supervisory Situation in the Bank Wiring Observation Room XX. Interemployee Relations in the Bank Wiring Observation Room XXI. The Internal Organization of the Bank Wiring Observation Room XXII. Social Control of Work Behavior XXIII. Formal vs. Informal Organization Part V XXIV. An Industrial Organization as a Social System XXV. A Restatement of the Human Problems of Management XXVI. Implications for Personnel Practice

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Author Information

F. J. Roethlisberger, William J. Dickson

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