Overview

Are you intending to open a restaurant? Do you want to be successful in restaurant management? Are you seeking a way to deal with problems when running a restaurant? If you say YES for any of those questions, this book is for you. In this book, the author gives you the tools to master the unexpected challenges managers face every day. Get help on the fly with real-life examples, straightforward strategies, and expert insight to better leadership. This is your guide to restaurant industry success beyond basic food knowledge and inventory counts. You will discover: How to locate quality candidates and interview effectively, including eight signs you shouldn't extend an offer-from subtle clue to outright red flags. Tips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills. Common communication mistakes that guarantee FOH turnover and increase work stress-and how to avoid them. Proven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant's online reviews. How to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.

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