Overview

This practical guide is packed with useful advice for managing a legal aid firm in times of change. The book brings together all the important issues affecting legal aid firms -- particularly focusing on how they need to adopt a new approach in order to deliver legal aid services in a modern manner consistent with the demands of the Legal Services Commission and the existing competitive environment. - written specifically for those managing legal aid firms -- tailored to their needs and concerns - combines practical experience of legal aid practice and respected modern management thinking - makes sense of and demystifies the complex SQMS specification and the purpose behind it - gives practical illustrations including how to work out and improve profitability. Making a Success of Legal Aid is essential reading for busy legal aid managers concerned about the ongoing success and profitability of their firm.

Full Product Details

Author:   Penny Owston ,  Simon McCall
Publisher:   The Law Society
Imprint:   The Law Society
ISBN:  

9781853288876

ISBN 10:   185328887
Pages:   128
Publication Date:   14 November 2003
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

1. Understanding the Legal Aid Firm: Introduction; Ownership: wearing three hats; Management styles; Mayson's glue; Quirks, cultures and attitudes; A better way of doing things; Managing the business. 2. Legal Aid in Context: Understanding the 'superclient'; The Specialist Quality Mark Specification (SQMS); Understanding the specification. 3. Business Planning and Strategy: Introduction; Cutting through the jargon; Do you need a business plan?; Using a business plan; A balanced approach to business planning; Key elements of an effective business plan; Strategic tools. 4. Managing the Service: Understanding the client's perspective; Start with the client and work backwards; Computers and improving efficiency; Work types; The audit experience. 5. Managing the Money: Doing more for less and the art of 'getting owt out of nowt'; The cost of producing the service; The rules; Short and long term factors; What does the LSC expect from firms? 6. Managing the People: Introduction; Staffing structure; Recruitment and beyond; Supervision; Delegation; Feedback; Listening; Teams and teamworking; Motivation; Summary. 7. Managing and Coping with Change: Introduction; Managing change; Getting help; Investors in People; Implementing change. 8. Conclusion: The fantasy legal aid firm; Checklist Appendices: Summary of devolved powers; Useful contacts; Bibliography.

Reviews

'A completely new and very valuable resource ... buy Making a Success of Legal Aid to read and enjoy and be inspired.' Legal Aid Review

Author Information

Penny Owston is the managing partner at Martin & Haigh in Scunthorpe and a director Brightwater Consulting & Development Ltd. She is a member of the Law Society Children Panel, the Family Panel and also a Higher Court Advocate. She is a Law Society Council member and a member of the Standards Board. Penny also works as a management consultant and trainer for law firms. Simon McCall is a director of Brightwater Consulting & Development Ltd and does management consulting, training, facilitation and coaching work with professional service firms and particularly law firms. After practising for 10 years as a solicitor he moved into consulting in 1990. Simon is also a member of the faculty on the Nottingham Law School MBA in Legal Practice.

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