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OverviewThis practical guide is packed with useful advice for managing a legal aid firm in times of change. The book brings together all the important issues affecting legal aid firms -- particularly focusing on how they need to adopt a new approach in order to deliver legal aid services in a modern manner consistent with the demands of the Legal Services Commission and the existing competitive environment. - written specifically for those managing legal aid firms -- tailored to their needs and concerns - combines practical experience of legal aid practice and respected modern management thinking - makes sense of and demystifies the complex SQMS specification and the purpose behind it - gives practical illustrations including how to work out and improve profitability. Making a Success of Legal Aid is essential reading for busy legal aid managers concerned about the ongoing success and profitability of their firm. Full Product DetailsAuthor: Penny Owston , Simon McCallPublisher: The Law Society Imprint: The Law Society ISBN: 9781853288876ISBN 10: 185328887 Pages: 128 Publication Date: 14 November 2003 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents1. Understanding the Legal Aid Firm: Introduction; Ownership: wearing three hats; Management styles; Mayson's glue; Quirks, cultures and attitudes; A better way of doing things; Managing the business. 2. Legal Aid in Context: Understanding the 'superclient'; The Specialist Quality Mark Specification (SQMS); Understanding the specification. 3. Business Planning and Strategy: Introduction; Cutting through the jargon; Do you need a business plan?; Using a business plan; A balanced approach to business planning; Key elements of an effective business plan; Strategic tools. 4. Managing the Service: Understanding the client's perspective; Start with the client and work backwards; Computers and improving efficiency; Work types; The audit experience. 5. Managing the Money: Doing more for less and the art of 'getting owt out of nowt'; The cost of producing the service; The rules; Short and long term factors; What does the LSC expect from firms? 6. Managing the People: Introduction; Staffing structure; Recruitment and beyond; Supervision; Delegation; Feedback; Listening; Teams and teamworking; Motivation; Summary. 7. Managing and Coping with Change: Introduction; Managing change; Getting help; Investors in People; Implementing change. 8. Conclusion: The fantasy legal aid firm; Checklist Appendices: Summary of devolved powers; Useful contacts; Bibliography.Reviews'A completely new and very valuable resource ... buy Making a Success of Legal Aid to read and enjoy and be inspired.' Legal Aid Review Author InformationPenny Owston is the managing partner at Martin & Haigh in Scunthorpe and a director Brightwater Consulting & Development Ltd. She is a member of the Law Society Children Panel, the Family Panel and also a Higher Court Advocate. She is a Law Society Council member and a member of the Standards Board. Penny also works as a management consultant and trainer for law firms. Simon McCall is a director of Brightwater Consulting & Development Ltd and does management consulting, training, facilitation and coaching work with professional service firms and particularly law firms. After practising for 10 years as a solicitor he moved into consulting in 1990. Simon is also a member of the faculty on the Nottingham Law School MBA in Legal Practice. Tab Content 6Author Website:Countries AvailableAll regions |