Overview

Customer service is not 'a part' of your business... Customer service 'IS' your business! Business success (whether retail, service-based, or even direct buyer connection) is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special. When you 'Make ME Feel Special!' you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and champion. What is driving you and your team? What is your defined purpose and strategic mission as an organization? What is your defined purpose and strategic mission as a professional? What are you providing for your prospective clients or customers? What are you doing to engage and profitably motivate your team? What are you doing to equip yourself and your team to grow and win? You 'make money' in business primarily when you are in face-to-face or phone-to-phone sales, service, or follow up contact with your clients. You 'earn that money' by delivering on what you contract and you 'leverage that money' by maintaining good client contact and ongoing superior service. But first, you need to be and/or keep in contact with them. Keep in touch, treat them specially, and they will come back; and bring their friends and colleagues too. The Art of Customer Service is a skillful blend of all three with a focus on making your clients feel special. We are dedicated to your growth and success! We've seen professionals, business owners, and top performing salespeople apply these techniques to create successful careers and profitable organizations. Working to create a customer service based, client centered culture will pay top dividends for years to come. Customer service is a 'proven' success tool for top performing professionals, business owners, and champion sales people.

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9781497482401

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Bob 'Idea Man' Hooey is the prolific author of over 30 business, leadership, sales and presentation success publications.

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