Overview

"LUXURY AND ELEGANCE (1st edition) Excellence in Customer Relations and Management Preface by Pierre Bord Luxury lies within a continual quest for perfection, excellence, and above all, emotion, to which the relationship with others holds the key.""Relational Elegance"" is about the perfect gesture or word. Nourished by aesthetics ans ethics, it combines finesse and discretion.A guide to relational elegance, this book studies the relationship with customers, throughout their journey, whether in a luxury hotel, restaurant, beauty salon or boutique. It also provides advice for managers on how to build a successful rapport with their teams, essential for offering the end-customer ""relational elegance."" Through key words, discover practical advice about the vocabulary, postures or dress codes to favour or avoid, along with examples, anecdotes and expert guidance.This book provides luxury professionals and students with the keys to assimilate the codes and successfully operate within this highly demanding industry. With testimonials of Luxury Experts."

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9782957012329

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