Overview

This fully updated seventh edition takes an experiential approach to listening instruction, providing extensive applied examples and cases within the context of the HURIER listening model. This textbook encourages students to view listening as a process involving six interrelated components which are developed along the parallel dimensions of theory and skill building. This new edition includes additional and updated cases, exercises, and questions for discussion to address students’ world of evolving technology, expanding social boundaries, and global communication challenges. A new challenge, integrative listening, addresses students’ social responsibility as effective listeners and suggests that they apply their skills to create strong listening environments characterized by respectful and inclusive dialogue. Students move from self-reflection and self-knowledge through skill development and personal applications to creating listening environments that facilitate productive conversation and collaboration. Cases in “the bigger picture” address issues such as the opioid crisis, fake news, artificial intelligence, and teenagers’ mental health. Listening serves as a core textbook for courses in listening, communication studies, communication skills, interpersonal communication, management, human resources, and education.

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9781032289045

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Judi Brownell is Professor Emeritus at the Nolan School of Hotel Administration in the SC Johnson College of Business at Cornell University, USA.

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