Overview

There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise reveals how to create a customer experience that's built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands--creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: how to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service; how to move from deep listening to data-based insights into customer behavior; the statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture; how powerful new questions can offer a fresh perspective into any customer, anywhere; and winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction.

Full Product Details

9798200571673

Table of Contents

Reviews

Author Information

Rachel Perry narrates audiobooks from her home studio in Los Angeles, California. She is a prolific narrator of romance, but also enjoys working in the mystery, self-development, religion, parenting, and young adult genres. With a background in fine arts, she has studied art and acting in Toronto, New York, Los Angeles, and Second City improv in Chicago. She has been a TV host, performed comedy, acted in TV shows and commercials, and worked in radio. Karen Mangia is vice president of customer and market insights at Salesforce. Dedicated to employee success across all organizations, she serves on the company's Work from Home Taskforce and on the Racial Equality and Justice Taskforce. A prolific writer and keynote speaker, she is the author of Listen Up!, Working from Home, and Success With Less. She is a TEDx speaker, a trained chef and a recipient of multiple awards, including 40 under 40 and the Distinguished Alumni Award from her alma mater, Ball State University. Her writing regularly appears on Thrive Global, ZDNet, and various other national media outlets.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available