Overview

Project managers spend significant amount of time to make their projects hugely successful. They have to manage several aspects of a project in order to get there. They also have to manage several conflicts on their way to success. How do they ensure higher margins, maximizing delivery efficiencies, yet keeping people cost lower? How do they control the scope, yet maintain higher CSAT rating? How do they execute a major change with minimal impact of downtime? How do they manage to get high CSAT rating in an industry, with ever-changing technology and high attrition? What are the initiatives that a PM can drive to keep the business consistent with clients and make them return for the services? The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching all the first-time PMs and aspiring PMs on the intricacies of managing application support and maintenance projects. The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching all the first time PMs, aspiring PMs and practicing PMs on the intricacies of managing application support and maintenance projects.

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9781945926044

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Peddibhotla Ravi Kumar is an experienced project manager who has been running projects for more than a decade. He had worked in the auditing of financial accounts, ERP consulting engagements and support projects before playing the role of a project manager. He runs multiple projects in a 24x7 support scenario. He currently works with Oracle Corporation and is based in Hyderabad, India. He has played customer-facing roles all through his career, working with American clients for the most part. In this book, he talks about how a PM should be organized, disciplined, tactful, skillful, knowledgeable and dedicated while playing the role. The entire book is a compilation of various cause-and-effect scenarios based on his work experience.

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