Overview

Increasingly, libraries are struggling to deal with a growing diversity in the cultural background of their patrons. Problems arising from this cultural diversity afflict all library types—school, public and academic. Library Services for Multicultural Patrons is by and for all libraries that are striving to provide multicultural services to match the growing diversity in the cultural background of patrons. The book is designed to offer helpful tips and practical advice to academic, public, and school librarians who want to better serve the multicultural groups in their communities. The contributors to the book are themselves practicing librarians and they share creative ideas for welcoming multicultural patrons into libraries and strategies for serving them more effectively. Librarians will find in these chapters tried and true tips and techniques for marketing and promotion, improving reference services for speakers of English as a second language, and enhancing programming that they can easily implement in their own libraries and communities. The chapters are divided into the following categories for ease of access: 1) Getting Organized and Finding Partners, 2) Reaching Students, 3) Community Connections, 4) Applying Technology, 6) Outreach Initiatives, 6) Programming and Events, and 7) Reference Services. Librarians of all types will be pleased to discover easy-to-implement suggestions for collaborative efforts, many rich and diverse programming ideas, strategies for improving reference services and library instruction to speakers of English as a second language, marketing and promotional tips designed to welcome multicultural patrons into the library, and much more.

Full Product Details

Author:   Carol Smallwood ,  Kim Becnel
Publisher:   Scarecrow Press
Imprint:   Scarecrow Press
Dimensions:   Width: 14.90cm , Height: 2.60cm , Length: 22.90cm
Weight:   0.517kg
ISBN:  

9780810887220

ISBN 10:   0810887223
Pages:   352
Publication Date:   12 October 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Dedication Foreword Acknowledgments Preface Part I: Getting Organized and Finding Partners Chapter 1: Becoming a Multicultural Services Library: A Guided Journey to Serving Diverse Populations Donna Walker and Padma Polepeddi Chapter 2: No Surprise, Community Engagement Works Theresa Beaulieu Chapter 3: International Advisory Committee at the Charlotte Mecklenburg Library Meryle A. Leonard Chapter 4: The Gathering Place: A Multicultural Experience at the Joseph F. Smith Library Zoia Adam-Falevai and Becky DeMartini Chapter 5: Partnerships Linking Cultures: Multicultural Librarianship in British Columbia's Public Libraries Allan Cho and Con Ada Chapter 6: The Bridge: Librarians Collaborate with the Office of Multicultural Affairs, a Division of Student Affairs Fantasia Thorne and Kimberly Williams Part II: Reaching Students Chapter 7: Connecting Native American Students to Cline Library Amy Hughes and Carissa Tsosie Chapter 8: Delivering Library Instruction in a Native Language LaVentra E. Danquah and Wendy G. Wu Chapter 9: The Role of Teacher-Librarians in Encouraging Library Use by Multicultural Patrons Danielle M. Colbert-Lewis and Sean C.D. Colbert-Lewis, Sr. Chapter 10: Expanding Services to International Students and Scholars at Midsized and Small Universities and Colleges Amauri Serrano and Beth Cramer Chapter 11: Reaching Out to International Students at the University of Lethbridge Library Nicole Eva Chapter 12: The Solo Career College Librarian: Reaching Out to Non-Traditional Students Alice Graves Chapter 13: Serving Diverse Populations: Outreach to Chinese and African American Users Kelly Rhodes McBride and Xiaorong Shao Part III: Community Connections Chapter 14: The Community Speaks for Itself: Indigenous Speakers in the Labriola National American Indian Data Center Joyce Martin Chapter 15: Connecting with Multicultural Teens (and their Families by Extension) Ashley Ansah Chapter 16: Soy Culto! Connecting with the Hispanic Population Joyce Nutta and Julie Ventura Chapter 17: Fotonovelas and Historietas: Adult Comic Books from Mexico in American Libraries Cynthia Houston Chapter 18: Reaching Out Through Graphic Novels Mike Buono Part IV: Applying Technology Chapter 19: The Multilingual Glossary Project and My Language: Two Online Programs to Assist Libraries to Deliver Services to Multicultural Patrons Oriana Acevedo and Nicky Lo Bianco Chapter 20: Developing a Job Help and Computer Skills Program for Recent Immigrants Nyssa Densley and Heather Ross Chapter 21: Opening the World: Creating a Multilingual Video to Introduce Library Services to Refugees and Immigrants Judy Anghelescu Chapter 22: Virtual Services to Latinos and Spanish Speakers Audrey Barbakoff and Kristina Gomez Chapter 23: Web-Based Language Technologies Frans Albarillo Part V: Outreach Initiatives Chapter 24: “If You Build It, [They] Will Come”: Actively Inviting Multicultural Users to Academic Libraries by Offering Family Literacy Workshops Ladislava Khailova Chapter 25: Community Family Literacy Programs at the Azusa City Library Maria A. Pacino Chapter 26: An Oral History Guide Mark Donnelly Chapter 27: Librarians’ Role as Educators in Promoting Library Resources for Multicultural Patrons While Advancing a National Health Initiative LaVentra E. Danquah and Wendy G. Wu Chapter 28: Programs, Signage, and the Kitchen Sink: Attracting Multicultural Patrons to School Libraries Kris Baughman and Rebecca Marcum Parker Part VI: Programming and Events Chapter 29: Raising Awareness in Academic Libraries with Multicultural Exhibits, Installations and Decorations Fantasia Thorne and Kimberly Williams Chapter 30: Bridging the Gap: Exploring the Racial Divide in Louisiana Derek Mosley and April Grey Chapter 31: Cafe a las Siete/ Coffee at Seven: Cross-cultural Programming at a Public Library Diana J. Lennon Chapter 32: So You Think You Can Write? Programming That Encourages Creativity April Grey and Derek Mosley Chapter 33: English Conversation Clubs at the Charlotte Mecklenburg Library Staci Falkowitz Part VII: Reference Services Chapter 34: Active Listening Without Visual Cues: Phone Reference Tips for ESL Learners Erika Bennet and Erin Brothen Chapter 35: The Culturally Relevant Reference Interview: How to Enhance Reference Transactions in an Era of Diversity Erika Bennet and Erin Brothen Chapter 36: Risk Looking Stupid Mike Buono Chapter 37: Genealogy Reference for Diverse Customers J. Wendel Cox and James K. Jeffrey Bio List Index

Reviews

What do graphic novels, poetry readings, and oral history projects have in common? They are among many ideas used in successful outreach efforts by libraries serving ethnically diverse patrons. In this resource edited by Smallwood (Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials) and Becnel (library science, Appalachian State Univ.), 49 predominantly American contributors share their diversity service expertise via 37 articles arranged by theme: getting organized and finding partners, reaching students, community connections, applying technology, outreach initiatives, programming and events, and reference services. An underlying message is for librarians to leave their comfort zones, collaborate, and take risks to establish practical connections with new immigrants and other diverse populations. This comprehensive handbook-targeting academic, public, and school librarians-is the first of its kind since Katherine Hill's Diversity and Multiculturalism in Libraries (1994) and Reaching a Multicultural Student Community by Karen E. Downing, Barbara MacAdam, and Darlene P. Nichols (1993). Staffing, funding, resource planning, and overcoming language barriers are among the topics addressed. VERDICT A useful array of ideas for administrators, IT staff, and frontline librarians seeking programming and service success with children, students, working adults, and the elderly in our increasingly multicultural world. Library Journal The book will be valuable in any library where there is a growing diversity of patrons being served. American Reference Books Annual Covering a variety of cultures, libraries, and locations around the country, this is the right anthology at the right time. -- Kerol Harrod, Denton Public Library, Co-Editor of Marketing Your Library: Tips and Tools that Work Society world-wide and therefore educational institutions and libraries of all types are increasingly multi-cultural. This book is a valuable and timely resource for modern librarians everywhere. -- Howard C. Bybee, Family History Librarian, Harold B. Lee Library, Brigham Young University Covering a wide range of professional advice and instruction, this anthology is an essential guide for librarians serving diverse populations. -- Emily Griffin, Reference/Local History Librarian, Crawfordsville District Public Library; contributor to Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow Press, 2012) This is an exciting assortment of experiences by information professionals from a wide variety of institutions. -- Vera Gubnitskaia, Orange County Library System The goal of any library is to be that place in the community where diversity is not just accepted but encourage, cultivated and respected. -- Brenda Lincke Fisseler, Director Friench Simpson Memorial Library Hallettsville, Texas Our tagline is Expanding Horizons, Enriching Minds. The experience and insight shared in this new anthology will help us do just that. A thoughtful resource. -- Kerry A. FitzGerald, Assistant Director, Loutit District Library Placing a spotlight on multicultural library users, the essays in this book provide a roadmap for effective community engagement and collaboration. -- Courtney L. Young, Head Librarian, Penn State Greater Allegheny

What do graphic novels, poetry readings, and oral history projects have in common? They are among many ideas used in successful outreach efforts by libraries serving ethnically diverse patrons. In this resource edited by Smallwood (Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials) and Becnel (library science, Appalachian State Univ.), 49 predominantly American contributors share their diversity service expertise via 37 articles arranged by theme: getting organized and finding partners, reaching students, community connections, applying technology, outreach initiatives, programming and events, and reference services. An underlying message is for librarians to leave their comfort zones, collaborate, and take risks to establish practical connections with new immigrants and other diverse populations. This comprehensive handbook-targeting academic, public, and school librarians-is the first of its kind since Katherine Hill's Diversity and Multiculturalism in Libraries (1994) and Reaching a Multicultural Student Community by Karen E. Downing, Barbara MacAdam, and Darlene P. Nichols (1993). Staffing, funding, resource planning, and overcoming language barriers are among the topics addressed. VERDICT A useful array of ideas for administrators, IT staff, and frontline librarians seeking programming and service success with children, students, working adults, and the elderly in our increasingly multicultural world. Library Journal The book will be valuable in any library where there is a growing diversity of patrons being served. American Reference Books Annual (ARBA) Covering a variety of cultures, libraries, and locations around the country, this is the right anthology at the right time. -- Kerol Harrod, Denton Public Library, Co-Editor of Marketing Your Library: Tips and Tools that Work Society world-wide and therefore educational institutions and libraries of all types are increasingly multi-cultural. This book is a valuable and timely resource for modern librarians everywhere. -- Howard C. Bybee, Family History Librarian, Harold B. Lee Library, Brigham Young University Covering a wide range of professional advice and instruction, this anthology is an essential guide for librarians serving diverse populations. -- Emily Griffin, Reference/Local History Librarian, Crawfordsville District Public Library; contributor to Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow Press, 2012) This is an exciting assortment of experiences by information professionals from a wide variety of institutions. -- Vera Gubnitskaia, Orange County Library System The goal of any library is to be that place in the community where diversity is not just accepted but encourage, cultivated and respected. -- Brenda Lincke Fisseler, Director Friench Simpson Memorial Library Hallettsville, Texas Our tagline is Expanding Horizons, Enriching Minds. The experience and insight shared in this new anthology will help us do just that. A thoughtful resource. -- Kerry A. FitzGerald, Assistant Director, Loutit District Library Placing a spotlight on multicultural library users, the essays in this book provide a roadmap for effective community engagement and collaboration. -- Courtney L. Young, Head Librarian, Penn State Greater Allegheny

An excellent compilation of essays that will help any librarian reach his or her multicultural patrons. ... Readers of this book will be able to step outside of their cultural identities and adapt these success stories to their current needs. Any librarian trying to reach a certain cultural demographic should read this timely publication. Booklist What do graphic novels, poetry readings, and oral history projects have in common? They are among many ideas used in successful outreach efforts by libraries serving ethnically diverse patrons. In this resource edited by Smallwood (Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials) and Becnel (library science, Appalachian State Univ.), 49 predominantly American contributors share their diversity service expertise via 37 articles arranged by theme: getting organized and finding partners, reaching students, community connections, applying technology, outreach initiatives, programming and events, and reference services. An underlying message is for librarians to leave their comfort zones, collaborate, and take risks to establish practical connections with new immigrants and other diverse populations. This comprehensive handbook-targeting academic, public, and school librarians-is the first of its kind since Katherine Hill's Diversity and Multiculturalism in Libraries (1994) and Reaching a Multicultural Student Community by Karen E. Downing, Barbara MacAdam, and Darlene P. Nichols (1993). Staffing, funding, resource planning, and overcoming language barriers are among the topics addressed. VERDICT A useful array of ideas for administrators, IT staff, and frontline librarians seeking programming and service success with children, students, working adults, and the elderly in our increasingly multicultural world. Library Journal The book will be valuable in any library where there is a growing diversity of patrons being served. American Reference Books Annual Public libraries are well covered in the book...The chapters are well arranged by theme, with special focus on effective community engagement and collaboration. I personally find the chapter on genealogy reference services interesting, as this subject is not often covered in any library course to prepare librarians for our aging and migrant communities who often show interest in this subject...This book is a timely resource when library users come from a growing diversity of backgrounds in countries like Australia and New Zealand. Australian Library Journal Covering a variety of cultures, libraries, and locations around the country, this is the right anthology at the right time. -- Kerol Harrod, Denton Public Library, Co-Editor of Marketing Your Library: Tips and Tools that Work Society world-wide and therefore educational institutions and libraries of all types are increasingly multi-cultural. This book is a valuable and timely resource for modern librarians everywhere. -- Howard C. Bybee, Family History Librarian, Harold B. Lee Library, Brigham Young University Covering a wide range of professional advice and instruction, this anthology is an essential guide for librarians serving diverse populations. -- Emily Griffin, Reference/Local History Librarian, Crawfordsville District Public Library; contributor to Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow Press, 2012) This is an exciting assortment of experiences by information professionals from a wide variety of institutions. -- Vera Gubnitskaia, Orange County Library System The goal of any library is to be that place in the community where diversity is not just accepted but encourage, cultivated and respected. -- Brenda Lincke Fisseler, Director Friench Simpson Memorial Library Hallettsville, Texas Our tagline is Expanding Horizons, Enriching Minds. The experience and insight shared in this new anthology will help us do just that. A thoughtful resource. -- Kerry A. FitzGerald, Assistant Director, Loutit District Library Placing a spotlight on multicultural library users, the essays in this book provide a roadmap for effective community engagement and collaboration. -- Courtney L. Young, Head Librarian, Penn State Greater Allegheny

Covering a variety of cultures, libraries, and locations around the country, this is the right anthology at the right time. -- Kerol Harrod, Denton Public Library, Co-Editor of Marketing Your Library: Tips and Tools that Work Society world-wide and therefore educational institutions and libraries of all types are increasingly multi-cultural. This book is a valuable and timely resource for modern librarians everywhere. -- Howard C. Bybee, Family History Librarian, Harold B. Lee Library, Brigham Young University Covering a wide range of professional advice and instruction, this anthology is an essential guide for librarians serving diverse populations. -- Emily Griffin, Reference/Local History Librarian, Crawfordsville District Public Library; contributor to Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow Press, 2012) This is an exciting assortment of experiences by information professionals from a wide variety of institutions. -- Vera Gubnitskaia, Orange County Library System The goal of any library is to be that place in the community where diversity is not just accepted but encourage, cultivated and respected. -- Brenda Lincke Fisseler, Director Friench Simpson Memorial Library Hallettsville, Texas Our tagline is Expanding Horizons, Enriching Minds. The experience and insight shared in this new anthology will help us do just that. A thoughtful resource. -- Kerry A. FitzGerald, Assistant Director, Loutit District Library Placing a spotlight on multicultural library users, the essays in this book provide a roadmap for effective community engagement and collaboration. -- Courtney L. Young, Head Librarian, Penn State Greater Allegheny The book will be valuable in any library where there is a growing diversity of patrons being served. American Reference Books Annual (ARBA)

Covering a variety of cultures, libraries, and locations around the country, this is the right anthology at the right time. -- Kerol Harrod, Denton Public Library, Co-Editor of Marketing Your Library: Tips and Tools that Work Society world-wide and therefore educational institutions and libraries of all types are increasingly multi-cultural. This book is a valuable and timely resource for modern librarians everywhere. -- Howard C. Bybee, Family History Librarian, Harold B. Lee Library, Brigham Young University Covering a wide range of professional advice and instruction, this anthology is an essential guide for librarians serving diverse populations. -- Emily Griffin, Reference/Local History Librarian, Crawfordsville District Public Library; contributor to Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow Press, 2012) This is an exciting assortment of experiences by information professionals from a wide variety of institutions. -- Vera Gubnitskaia, Orange County Library System The goal of any library is to be that place in the community where diversity is not just accepted but encourage, cultivated and respected. -- Brenda Lincke Fisseler, Director Friench Simpson Memorial Library Hallettsville, Texas Our tagline is Expanding Horizons, Enriching Minds. The experience and insight shared in this new anthology will help us do just that. A thoughtful resource. -- Kerry A. FitzGerald, Assistant Director, Loutit District Library Placing a spotlight on multicultural library users, the essays in this book provide a roadmap for effective community engagement and collaboration. -- Courtney L. Young, Head Librarian, Penn State Greater Allegheny

Author Information

Carol Smallwood has worked as a public library systems administrator and consultant, and in school, academic, and special libraries. She has authored, co-authored, edited, and co-edited several books, including Librarians as Community Partners: An Outreach Handbook (2010), How to Thrive as a Solo Librarian (Scarecrow, 2011), and Preserving Local Writers, Genealogy, Photographs, Newspapers, and Related Materials (Scarecrow, 2012). Her articles have appeared in numerous journals, including American Libraries. Kim Becnel is assistant professor of library science at Appalachian State University in Boone, North Carolina. Becnel teaches and researches in the areas of public library management, youth services, and children’s literature. Her work has appeared in Middle Management in Academic and Public Libraries (2011), Library Management Tips that Work (2011), Diversity in Youth Literature: Opening Doors Through Reading (2012) and Public Libraries.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions