Library Performance and Service Competition: Developing Strategic Responses
Author:   Larry Nash White (East Carolina University Department of Library Science and Instructional Technology, USA)
Publisher:   Woodhead Publishing Ltd
ISBN:  

9781843343141


Pages:   152
Publication Date:   31 March 2008
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Library Performance and Service Competition: Developing Strategic Responses


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Author:   Larry Nash White (East Carolina University Department of Library Science and Instructional Technology, USA)
Publisher:   Woodhead Publishing Ltd
Imprint:   Chandos Publishing (Oxford) Ltd
Dimensions:   Width: 15.60cm , Height: 0.80cm , Length: 23.40cm
Weight:   0.250kg
ISBN:  

9781843343141


ISBN 10:   1843343142
Pages:   152
Publication Date:   31 March 2008
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

How long have we been counting things? An overview of library service performance assessment; Aligning the performance assessment process; A concise overview of current library service competition; Know things first: Identifying strategic information needs; ‘Knowns’ are really verbs: Using innovation to transform the ‘knowns’ into potential strategic responses; Improving potential strategic responses through access, accountability and alignment; Wash. Rinse. Repeat. Strategic responses are an on going process.

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Author Information

Dr Larry Nash White is an Assistant Professor at East Carolina University Department of Library Science and Instructional Technology. Prior to that, Dr White worked as an administrator in retail management and public and academic libraries. He is an internationally invited speaker and presenter on library performance, leadership, assessment, and competition for service and consults with libraries and non-profit organizations. He has published in the area of performance assessment, competitive response, and financial management of libraries.

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