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9780838912881

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Francisca Goldsmith worked in public and academic libraries, both in the United States and Canada, for more than 25 years before moving into full-time library staff development consulting and instruction, much of it through California s IMLS-funded Infopeople Project. Most recently, that instructional work has focused on supporting public library staff and administrators in responding to community needs for access to health-care information, both related to Affordable Care Act policies and the changing technology landscape of health-care delivery in rural, immigrant, and other socially isolated communities. Her library experience and consulting includes frontline reference work, collection management, branch services management, and teen services development and advocacy. She has given many presentations on multiple literacies, serving underserved communities, and social media use for community and staff development. This is her third book for ALA Editions.

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