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Full Product Details

Author:   Fred M. Heath ,  Martha Kyrillidou ,  Consuella Askew
Publisher:   Taylor & Francis Inc
Imprint:   Routledge
Weight:   0.566kg
ISBN:  

9780789026019

ISBN 10:   0789026015
Pages:   278
Publication Date:   30 November 2004
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Preface The Starving Research Library User: Relationships Between Library Institutional Characteristics and Spring 2002 LibQUAL+ Scores (Martha Kyrillidou and Fred M. Heath) CONSORTIA Defending and Expanding Library TurfThe Need for Scalable Consumer Research (Tom Sanville) The OhioLINK LibQUAL+ 2002 Experience: A Consortium Looks at Service Quality (Jeff Gatten) HEALTH SCIENCES LIBRARIES Exploring Outcomes Assessment: The AAHSL LibQUAL+ Experience (Tamera Lee) LibQUAL+ in a Problem-Based Learning (PBL) Medical School: The Case Study of the Medical Library and Peyton T. Anderson Learning Resources Center (LRC) at Mercer University School of Medicine in Macon, Georgia (Jan H. LaBeause) The Evolution and Application of Assessment Strategies at the University of Colorado Health Sciences Center (Rick B. Forsman) The LibQUAL+ Challenge: An Academic Medical Center’s Perspective, Duke University (Richard Peterson, Beverly Murphy, Stephanie Holmgren, and Patricia L. Thibodeau) An Academic Medical Library Using LibQUAL+: The Experience of the Galter Health Sciences Library, Northwestern University (James Shedlock and Linda Walton) UNIVERSITY/COLLEGE LIBRARIES Quantifying Qualitative Data: Using LibQUAL+ Comments for Library-Wide Planning Activities at the University of Arizona (Wendy Begay, Daniel R. Lee, Jim Martin, and Michael Ray) Another Tool in the Assessment Toolbox: Integrating LibQUAL+ into the University of Washington Libraries Assessment Program (Steve Hiller) Mining LibQUAL+ Data for Pointers to Service Quality at Wayne State University (Barton Lessin) We Ask Them What They Thought, Now What Do We Do? The Use of LibQUAL+ Data to Redesign Public Services at the University of Pittsburgh (Amy E. Knapp) LibQUAL+ Meets Strategic Planning at the University of Florida (Stephen R. Shorb and Lori Driscoll) Using LibQUAL+ Data in Strategic Planning: Bowling Green State University (Lorraine J. Haricombe and Bonna J. Boettcher) LibQUAL+ 2002 at Vanderbilt University: What Do the Results Mean and Where Do We Go from Here? (Flo Wilson) Index Reference Notes Included

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Heath, Fred M.; Kyrillidou, Martha; Askew, Consuella

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