Lexcel Client Care Toolkit
Author:   The Law Society
Publisher:   The Law Society
Edition:   2nd Revised edition
ISBN:  

9781907698101


Pages:   64
Publication Date:   11 May 2011
Format:   Mixed media product
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Lexcel Client Care Toolkit


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Overview

Save time and money by creating your own client care policies using the templates in this invaluable toolkit. They offer a fast and straightforward way to draw up bespoke policies tailored to your firm's needs. The second edition of this hugely popular toolkit has been comprehensively revised and updated in line with the: - Equality Act 2010 - the equality and diversity policy covers in detail the various forms of discrimination identified under the Act - Legal Ombudsman - the complaints handling templates take account of the establishment of this new body - Lexcel Practice Management Standard Version 4.1 - the file and case management checklist and Lexcel self-assessment checklist have been updated in line with the standard requirements. The Lexcel Client Care Toolkit contains a range of: - template client care policies including a: - quality policy - equality and diversity policy - client care policy. - checklists - procedure documents - client care letters (both generic and specific to certain areas of law). All of the documents are provided on the book's accompanying free CD-ROM, enabling you to customise them as needed.

Full Product Details

Author:   The Law Society
Publisher:   The Law Society
Imprint:   The Law Society
Edition:   2nd Revised edition
Dimensions:   Width: 17.20cm , Height: 0.80cm , Length: 24.70cm
ISBN:  

9781907698101


ISBN 10:   1907698108
Pages:   64
Publication Date:   11 May 2011
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Mixed media product
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Client care policy; 2. Quality policy; 3. Equality and diversity policy; 4. Equal opportunity statements; 5. Equal opportunities monitoring form; 6. Client satisfaction survey; 7. File and case management checklist; 8. Complaints handling statements; 9. Complaints handling procedure; 10. Complaints management checklist; 11. Complaints register; 12. Client complaint form; 13. Client care letter - conveyancing; 14. Client care letter - employment; 15. Client care letter - matrimonial; 16. Closing letter; 17. Change of matter handler letter; 18. Cost update letter; 19. Terms of business - conveyancing; 20. Terms of business - litigation; Appendix: Lexcel Self Assessment Questionnaire.

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