Overview

"What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades -- it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like ""What Time is the 3:00 Parade?"" Is Not a Stupid Question. The mouse is very candid here -- no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humour, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organisations, careers, and lives. Whether being used as a tool for increased organisational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice."

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9780615372419

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Dennis Snow spent 20 years working for the mouse at Walt Disney World, starting his Disney career at the 20,000 Leagues Under the Sea Attraction. He later managed various operating areas within the theme park and also spent many years with the Disney University, teaching corporate philosophy and business practices to cast members and the leadership team. Now a full-time speaker and consultant, Dennis is dedicated to helping organizations achieve their goals in customer service and leadership.

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