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OverviewDavid Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: / No Cross-functional communication or co-operation. / No understanding of the end-to-end process / No ownership of the end-to-end process / Blame culture / Silo mentality / Resistance to change / Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book. Full Product DetailsAuthor: David BroadbentPublisher: Grosvenor House Publishing Ltd Imprint: Grosvenor House Publishing Ltd Dimensions: Width: 14.00cm , Height: 1.20cm , Length: 21.60cm Weight: 0.283kg ISBN: 9781908596901ISBN 10: 1908596902 Pages: 218 Publication Date: 23 January 2012 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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