Overview

A fast, fun, and friendly tutorial. Full of practical, step-by-step examples and clear explanations of all of the important concepts. ou don't need to be a programmer to use this book, but you do need to be familiar with the concept of a program and how simple things like a loop might work. If all you have is a taster of simple programs from high school then you will be fine.

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9781847190970

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Dr. Mark Alexander Bain first started customizing CRM systems back in the mid '90s when he was team leader for Vodafone's Cascade project - the team took the 'out-of-the-box' Clarify CRM and turned it into a radio base station planning application, complete with a workflow engine for passing jobs between the different departments involved in the planning, building, and implementation of a radio network. Since then he's lectured at the University of Central Lancashire, and currently Mark writes articles on all things Linux and Open Source for Linux Format, Newsforge.com and Linux Journal. SugarCRM customization, therefore, seems the obvious choice for this, his second book, since it combines Mark's knowledge of working with commercial CRMs and the Open Source philosophy. Mark works from his home on the edge of the Lake District in the UK, where he lives with his wife, two dogs and two cats, and gets the odd visit from his sons - Michael and Simon.

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