Overview
Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma's rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about improving IT performance, productivity, and security--as much as it is about cutting costs. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations. This complete resource for CIOs and IT managers provides effective strategies to address the human element that is so fundamental to success and explains how to maximize the voice of your customers while keeping in touch with the needs of your staff. And perhaps most importantly--it provides the evidence needed to build your case to upper management. Supplying you with the tools to create methods that will bring out the best in your employees; Lean Six Sigma Secrets for the CIO provides the understanding required to manage your IT operations with unique effectiveness and efficiency in service of the bottom line.
Full Product Details
Author: William Bentley ,
Peter T. Davis
Publisher: Taylor & Francis Inc
Imprint: CRC Press Inc
Dimensions:
Width: 15.60cm
, Height: 2.00cm
, Length: 23.40cm
Weight: 0.566kg
ISBN: 9781439803790
ISBN 10: 143980379
Pages: 300
Publication Date: 25 September 2009
Audience:
Professional and scholarly
,
College/higher education
,
Professional & Vocational
,
Tertiary & Higher Education
Format: Hardback
Publisher's Status: Active
Availability: In Print
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Reviews
In a conversational, easy to digest manner, Bill and Peter deliver the tools you need to dig below the surface and get to the root of efficiency matters so that your organization can both survive and thrive in the coming years. --Connie Siewert, Business Development Manager, IBM A thorough yet manageable treatise on virtually all the popular methods for improvement from the well known to the obscure and brings each one back to a common point of comparison with LEAN and Six Sigma. ! Combines education on many aspects of the business improvement dilemma we all face with practical suggestions for how to use powerful techniques to address the problem. -- Tom Guthrie, Former VP of IT Operations & Current VP of Enterprise Architecture, Cox Communications
Author Information
William Bentley, Peter T. Davis
