Overview

This book is a comprehensive guide that equips organizations and individuals with the necessary tools and knowledge to streamline operations, optimize resources, and deliver superior customer value through implementing lean Six Sigma methodologies. It provides a practical roadmap for achieving process, product, and service improvement. The book introduces readers to the powerful framework of Lean Six Sigma, combining Lean and Six Sigma methodologies. It takes readers through the DMAIC model – Define, Measure, Analyze, Improve, and Control – providing a structured approach to identifying inefficiencies, reducing defects, and enhancing overall business performance. It covers essential topics such as lean Six Sigma leadership, change management, project management, and a detailed explanation of each phase of the DMAIC process. This book is designed to cater to a diverse audience, including executives, managers, quality professionals, improvement professionals, engineers, operations professionals, customer service professionals, and students. The book offers practical knowledge, tools, and case studies to drive transformative change and build a sustainable competitive advantage.

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9781032688336

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Dr. Mohammad Al-Rifai holds a Ph.D. in Industrial Engineering from the University of Arkansas and a Bachelor's and Master's in Mechanical Engineering from Jordan University of Science and Technology. He has a wealth of experience in Lean Systems and Six Sigma, having earned various certifications over the years. He received his first professional lean manufacturing training in 2005 and earned his Lean Systems Operation Excellence Champion Certification from the Institute for Lean Systems in 2008. In 2007, he also received his Six Sigma Green Belt from the Institute of Industrial Engineers. In 2009, he became a Certified Six Sigma Black Belt (ASQ CSSBB) by the American Society for Quality. In 2018, he achieved the status of Certified Six Sigma Master Black Belt (ASQ MMB) by the American Society for Quality. With almost two decades of experience working for large U.S. companies across various industries, Dr. Al-Rifai has an impressive track record of deploying strategic plans to support business growth, improve efficiency, and reduce costs. He is an expert in organizational culture transformation, process improvement, operational excellence, strategic planning, project management, training, staff development, and operations management. He has also trained thousands of Lean Six Sigma champions, helping companies develop continuous improvement initiatives to achieve their goals.

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