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9781032639567

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Rick Morrow is a leader experienced across high reliability organizations such as Motorola, Eaton, United Airlines, and The Joint Commission. He delivers statistically valid improvements while maintaining a sense of humor that engages Boards, executives, providers, and staff in solving their issues. Leading people in change is what Rick does, and with a data-driven scientific approach. $10M more in reimbursement, elimination of wrong site surgeries, and improving patient experience scores from the 40th percentile to the 85th demonstrate the breadth of Rick’s capabilities. Rick has led teams solving NHTSA related catastrophic events in transportation. His team has solved some of healthcare's most complex issues of poor clinical outcomes for patients including surgical safety, infections, readmissions, long lengths of stay, and provider satisfaction. And, his executive experience running facilities, supply chains, and strategy in ultra-competitive industries including automotive, aviation, and electrical safety helps answer why problems are easier for him while so many fail to succeed, let alone sustain. Rick founded RPM Exec to accelerate transforming healthcare reliability making lives better. Healthcare, Manufacturing, Aerospace, Aviation, Automotive, Electrical Safety Products - Rick brings the best of the best in each industry with his own ""Roadmap"" in leading improvement. Rick also spent time as a Lead/Director of USAA, a financial services company offering banking and insurance to people and families who serve, or served, in the US Armed forces. Rick is the author of three books all published with Productivity Press, Utilizing the 3Ms of Process Improving for Healthcare, Utilizing the 3Ms of Process Improvement, and Leading High Reliability Organizations in Healthcare. Rick holds an MBA from the University of Illinois’ Executive Program. He is a certified Master Black Belt.

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