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9781322624372

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a compelling story of change at an enormously prestigious institution The story is really about the evolution of thinking by the leadership about the management system necessary to truly create a world class healthcare system. a story about leadership deciding that a true commitment to customers (patients) meant going and seeing what was really happening to them at the front line. It is a story about leadership taking the long view and systematically improving. It is a story of humility and the courage to go outside of healthcare to learn. The reader gets to enjoy the 10 year story of transformation from the perspective of the staff and clinician leaders. J. Michael Rona, Principal, Rona Consulting Group, Former president of Virginia Mason Medical Center, Seattle, Washington, where he introduced the Toyota Management System in 2000 Joan Wellman and her colleagues provide examples of dramatic performance improvements. Using their practical examples you can be on your way to becoming a leader who transforms your organization, empowers your team, adds value, and saves lives. Ken Graham, CEO of El Camino Hospital in Mountain View, California Joan Wellman and co-authors Pat Hagan and Howard Jeffries are true pioneers in the lean healthcare world. Their book, Leading the Lean Healthcare Journey, puts lean into the right context for healthcare leaders and change agents. presents all of the aspects of a management system that will create alignment and improvement from top-to-bottom, from arrival-to-discharge, each and every day. Engaging and well-written, I recommend it highly. Mark Graban, author of Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

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