Overview

When Jack Dorsey returned to Twitter as CEO in 2015, the company was in trouble. But unlike so many other social media platforms that have crumbled under tough conditions, Twitter is still alive--and thriving. How did Twitter turn itself around in one of the most turbulent and competitive industries? The change management approach of authors Gregory P. Shea and Cassie A. Solomon guided a significant area of the organization's turnaround effort. In this revised and updated edition of Leading Successful Change, Shea and Solomon share success stories from a host of companies including Twitter, Viacom, and the Conference of State Bank Supervisors, offering a tested method for leading successful change, which they have developed over a combined fifty years of helping organizations do just that. In Leading Successful Change, Shea and Solomon share: why most change efforts fail; the two key tenets for making successful change; how to create a scene that will provide a vision of the future; the 8 Levers of Change, a tried-and-true method for designing the work environment to support the changes; and how winning companies--from IKEA to Whirlpool--are successfully implementing change.

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Cassie A. Solomon, president and founder of The New Group Consulting, Inc., coaches leaders and consults to organizations on the design and implementation of strategic change. She instructs executives at Wharton's Aresty Institute of Executive Education and has taught health care executives at the University of Pennsylvania's Leonard Davis Institute of Health Economics. She is the creator of RACI Solutions and has helped leaders around the around the globe break down silos and strengthen cross-functional teams. Her writing has appeared in Knowledge@Wharton, Fast Company, and Harvard Business Review. Solomon is a certified futurist and an ardent student of the impact of new technology on the future of work. She is a member of the Institute for the Future in Palo Alto. Cassie is an alumna of Yale University and the Wharton School of the University of Pennsylvania. Gregory P. Shea, president of Shea and Associates, Inc., consults, researches, writes, and teaches in the areas of organizational and individual change and leadership. He is adjunct professor of management at the Wharton School of the University of Pennsylvania and of its Aresty Institute of Executive Education, senior fellow at Wharton School's Center for Leadership and Change, adjunct senior fellow at the Leonard Davis Institute of Health Economics at Wharton, and senior consultant at the Center for Applied Research. He was awarded an Excellence in Teaching Award from Wharton. Shea is a member of the Academy of Management and the American Psychological Association. He frequently cohosts Sirius Business Radio's In the Workplace and has numerous podcasts and articles on Knowledge@Wharton. His writing has appeared in such journals as the Sloan Management Review, Journal of Applied Management, Journal of Applied Behavior Science, Journal of Conflict Resolution, British Journal of Social Psychology, Journal of Management Development, and Nursing Administration Quarterly. He has also served as contributing editor to or reviewer for various professional journals. Shea is coauthor of Your Job Survival Guide: A Manual for Thriving in Change. He is a Magna Cum Laude, Phi Beta Kappa graduate of Harvard College and holds an MSc in management studies from the London School of Economics and an MA, MPhil, and PhD in administrative science from Yale University. Walter Dixon is a broadcast media veteran of more than twenty years' experience with a background in theater and performing arts and voice work for commercials. After a career in public radio, he is now a full-time narrator with more than fifty audiobooks recorded in genres ranging from religion and politics to children's stories.

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