Overview

Practical leadership for difficult times, from a crisis management expert who has led response teams through the 9/11 Pentagon attack, NFL on-field medical emergencies, and the war in Ukraine. Dr. Thom Mayer knows first-hand that true leadership stems from our actions, not our positions, especially in times of crisis. Drawing on his experiences heading the 9/11 Pentagon rescue efforts, dealing with on-field emergencies in the NFL (he was at Damar Hamlin's bedside after his injury), training mobile response medical teams in Ukraine, and more, Mayer covers such topics as why trust is vital for innovation; the critical role of failure in devising new ways of leading; how questions fuel innovative action; why every leader should have the title Chief Story Teller; and the importance of distinguishing between data, knowledge, and wisdom. Each chapter begins with a provocative and seemingly contradictory statement, like the book's title, and includes stories, historical examples, and literary lessons selected to guide pragmatic and practical solutions.

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Thom Mayer, MD, is medical director for the National Football League Players Association, the founder of Best Practices Inc., the CEO of Survival Skills Solutions, a national speaker for Huron Consulting, a clinical professor of emergency medicine at George Washington University, and a senior lecturing fellow at Duke University. He is a widely sought-after speaker on burnout, resiliency, crisis management, healthcare patient experience, leadership and management, and emergency and disaster medicine. William Sarris is an accomplished voice actor and narrator. In addition to narrating audiobooks, he has been the voice for radio and TV commercials, e-learning, medical training, online videos, and non-broadcast media. He has done work for Fortune 500 companies like GE, Pfizer, and Unilever as well as consumer brands like Marvin Windows and Doors, Energizer, Pepsi, and Subway. He is based in Connecticut.

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