Overview

This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff.  Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared.  Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.  Provides concrete guidance on how dentists can confidently take the lead on conversations with dental insurance companies, their staff, and their patients Includes real-world examples of how to lead through communications Divided into sections covering communications with insurance companies, dental patients, and staff members Teaches that being mindful of proper communication and leadership skills will create a true balance for the successful dentist leader to become successful at living  Leadership and Communication in Dentistry is a must-have resource for any dentist or dental student wishing to improve their communication skills.

Full Product Details

Author:   Joseph P. Graskemper (Stony Brook University, USA)
Publisher:   John Wiley and Sons Ltd
Imprint:   Wiley-Blackwell
Dimensions:   Width: 15.00cm , Height: 0.80cm , Length: 22.60cm
Weight:   0.272kg
ISBN:  

9781119557210

ISBN 10:   1119557216
Pages:   176
Publication Date:   05 March 2020
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock  
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

Table of Contents

Preface vii Acknowledgments ix Section 1 Leadership and Success in Communication with Dental Insurance Companies 1 1 Understanding Insurance Companies 3 2 Insurance Negotiations 17 3 Preferred Provider Organization (PPO) Contractual Issues 23 4 Estimation of Benefits Problems 31 5 Appeals Letters 39 6 Leadership to Interface with Your Community 51 Section 2 Leadership, Communications, and Success for Your Practice 57 7 Listening 59 8 Patient Motivation 73 9 Leadership of Personnel 81 10 The Office Policy Manual 99 Section 3 Leadership, Communication, and Success for Your Self 119 11 Understanding Leadership 121 12 Your Self 133 Index 151

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Author Information

The Author JOSEPH P. GRASKEMPER, DDS, JD, is Clinical Associate Professor at Stony Brook School of Dental Medicine, Stony Brook, NY, USA.

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