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OverviewFull Product DetailsAuthor: Srikant Sarangi , Stefaan SlembrouckPublisher: Taylor & Francis Ltd Imprint: Routledge Dimensions: Width: 13.80cm , Height: 1.60cm , Length: 21.60cm Weight: 0.408kg ISBN: 9781138836037ISBN 10: 1138836036 Pages: 256 Publication Date: 09 February 2015 Audience: Professional and scholarly , General/trade , Professional & Vocational , General Format: Hardback Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsForeword Acknowledgements 1. Language, bureaucracy and social control Bureaucracy Bureacracy and social control Language and bureaucracy Synopsis 2. Bureaucratisation and debureaucratisation in contemporary society Introduction: what discourse practices are construed as bureaucratic? Bureaucratisation and debureaucratisation Changing discourse practices as action and as process The analysis of language use The language-situation dynamic Social control as an area of struggle Conclusion 3. The pragmatics of information exchange in bureaucratic discourse Introduction: information exchange as a focus of study Bureaucrats seeking information and clients giving it Interpreting information exchange in pragmatic terms Reversing the roles: clients seeking information and institutions avoiding giving information Conclusion: regulated information exchange and social control 4. Role behaviour in discourse Introduction Modes of talk and multiple role behaviour Discourse roles Shifting role relationships and the construction of social identities Role perception in discourse Conclusion 5. The client's perspective: clients as citizens Introduction Challenging the inhuman face of bureaucracy Creating an edge over the institution Talking to bureaucrats in order to maintain non-clienthood Client's response to institutional failure: the case of lost mail Conclusion 6. The bureaucrat's perspective: citizens as clients Introduction Alarming the client Maintaining bureaucracy through official documents: forms and leaflets Conclusion 7. The discourse of mediation: bureaucrats' dilemma and clients' wisdom Introduction Social workers attemting to redress the imbalance Counselling institutions Institutional monopolies over mediation Conclusion: socio-economic struggles over multi-tier bureaucracy 8. Instead of a conclusion Bibliography Appendices IndexReviewsAuthor InformationAuthored by Sarangi, Srikant; Slembrouck, Stefan Tab Content 6Author Website:Countries AvailableAll regions |