Overview

Knowledge management is becoming more and more important in a changing business climate, as organizations are faced with tremendous competitive pressures. Technological developments such as e-commerce have made company strategies and customer interfacing more visible, so this resource-based view of strategy has become a key issue in gaining differentiation in the eyes of the customer and maintaining competitive advantage. Knowledge management skills and processes are crucial to this, as they leverage a company's renewable, reusable and accumulating assets. This book provides an essential guide to the area of knowledge management, and specifically highlights new developments such as Knowledge Management Systems. Featuring insights and perspectives from contributors from the UK, Europe and the USA, this book presents cutting edge theory and evidence about the use of information technology for the management of organizational knowledge. The book is split into three sections: Experiences in KMS Practice, featuring practical case studies taken from well-known companies and organizations Designing KMS Enterprise Architectures, explaining different structures for integrating and sharing knowledge within an organisation Implementing KM Solutions, which demonstrates the fundamental principles to implementing systems, and the hurdles that must be faced This book covers a fast-growing topic in great depth, and will prove invaluable to students taking Knowledge Management courses on degrees in Business, Management or Information Systems. It is also a useful guide for practitioners contemplating new technological developments in the field.

Full Product Details

Author:   Stuart Barnes (University of Bath)
Publisher:   Cengage Learning EMEA
Imprint:   Cengage Learning EMEA
Dimensions:   Width: 18.90cm , Height: 2.00cm , Length: 24.60cm
Weight:   0.360kg
ISBN:  

9781861526168

ISBN 10:   1861526164
Pages:   288
Publication Date:   20 December 2001
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

SECTION ONE: EXPERIENCES IN KMS PRACTICE. 1. Knowledge Management Systems: Issues, Challenges, and Benefits, (Maryam Alavi and Dorothy Leidner). 2. Sharing Tacit Knowledge: A Case Study at Volvo, (Dick Stenmark). 3. Knowledge Management in Virtual Organisations: Experiences at Sigma, (Birgit Lemken, Helge Kahler, and Markus Rittenbruch). 4. Managing Information Overload in the Health Sector: The WAX Active Library System, (Claire O?Brien, Rudolf Hanka, Iain Buchan and Heather Heathfield). 5. Knowledge Management In the Professions: A Study of IT Support in Law Firms, (Petter Gottschalk). SECTION TWO: DESIGNING ENTERPRISE KMS ARCHITECTURES. 6. A Multi-Layer Architecture for Knowledge Management Systems, (Ulrich Frank). 7. Managing Knowledge in Decentralized Heterogeneous Corporations, (Ulrike Baumoel, Reinhard Jung and Robert Winter). 8. Web-Based Knowledge Management Support for Document Collections, (Mark Ginsburg and Ajit Kambil). 9. Enterprise Information Structures for Active, Content - Sensitive Knowledge Delivery, (Andreas Abecker, Ansgar Bernardi, Knut Hinklemann, Michael Sintek). 10. Combining Data from Existing Company Sources: Architecture and Experiences, (Jari Vanhanen, Casper Lassenius and Kristian Rautiainen). SECTION THREE: IMPLEMENTING KM SOLUTIONS. 11. Knowledge Management: The Human Factor, (Jacky Swan, Maxine Robertson and Sue Newell). 12. Fundamentals of Implementing Data Warehousing in Organizations, (Pat Finnegan and David Sammon). 13. Barriers to Adoption of Organization Memories: Lessons from Industry, (Karma Sherif). 14. Understanding KM Solutions: The Evolution of Frameworks in Theory and Practice, (Clyde Holsapple and K.D. Joshi).

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