The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
Author:   Jeffrey Pfeffer ,  Robert I. Sutton
Publisher:   Harvard Business Review Press
ISBN:  

9781578511242


Pages:   336
Publication Date:   29 November 1999
Format:   Hardback
Availability:   In Print   Availability explained
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The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action


Overview

Full Product Details

Author:   Jeffrey Pfeffer ,  Robert I. Sutton
Publisher:   Harvard Business Review Press
Imprint:   Harvard Business Review Press
Dimensions:   Width: 16.70cm , Height: 2.80cm , Length: 24.10cm
Weight:   0.657kg
ISBN:  

9781578511242


ISBN 10:   1578511240
Pages:   336
Publication Date:   29 November 1999
Audience:   General/trade ,  General
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

"Preface 1. Knowing ""What"" to Do Is Not Enough 2. When Talk Substitutes for Action 3. When Memory Is a Substitute for Thinking 4. When Fear Prevents Acting on Knowledge 5. When Measurement Obstructs Good Judgment 6. When Internal Competition Turns Friends into Enemies 7. Firms That Surmount the Knowing-Doing Gap 8. Turning Knowledge into Action Appendix Notes Index About the Authors"

Reviews

These influential authors identify the causes of the gap between what firms know they should do and what they actually do, and explain how to close it. Their essential message is that firms should turn knowledge into action and avoid the 'smart talk' trap. Plans, analysis, meetings and presentations are not substitutes for action but must inspire action, and destructive internal competition has to be abolished. There are examples from dozens of companies to illustrate how some overcome the knowing-doing gap, why others have tried but fail, and how others avoid the gap in the first place. (Kirkus UK)


Author Information

Jeffrey Pfeffer is the Thomas D. Dee Professor of Organizational Behavior at Stanford Graduate School of Business and the author of The Human Equation (HBS Press).

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