Overview

Key performance indicators (KPIs) are widely used across organisations. But are they fully understood in how they can properly shape, improve, or even undermine organisational systems and outcomes? This book presents a framework and tools for measuring and managing performance at various levels within an organisation, and helps managers re-think the ways KPIs can be implemented to meet organisational goals. Innovative performance measurement and management is a vital function within any organisation irrespective of its size and industry. Measuring and managing performance (whether on an individual, team, or departmental basis) assists management in calibrating their established strategic goals by providing an insight into how well their employees and the organisation are doing and identifying areas of concern for rectification and improvement. This book focuses on the practicality of performance management tools (for example, Performance Analytics; Performance Reporting; Critical Success Factors; Balanced Scorecard; Benchmarking; Six Sigma; Business Excellence Models; Enterprise Risk Management) and illustrates their use, and the changing nature of how organisational performance will be evaluated in the future. This includes the application of Artificial Intelligence as an important trend in performance measurement and management. This book provides a universal framework for implementing a performance measurement and management system that is applicable to both the private and public sectors. It is particularly relevant to HR and operational managers, and organisational leaders and public administrators at all levels.

Full Product Details

Author:   Emanuel Camilleri
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   1.120kg
ISBN:  

9781032648897

ISBN 10:   1032648899
Pages:   576
Publication Date:   29 March 2024
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part I: Performance Measurement: The Essentials of Key Performance Indicators 1. Performance Measurement: Key Performance Indicators Concepts 2. Performance Management Concepts and Related Tools 3. Root Cause Analysis and Its Impact on Performance Management 4. Performance Management Framework Part II: Performance Management Toolbox: Methods for Determining Key Performance Indicators 5. Strategic Management and Business Planning as a Basis for Establishing KPIs 6. Critical Success Factors for Establishing and Applying KPIs 7. Balanced Scorecard and Benchmarking: Basis for Applying KPIs 8. Six Sigma: Basis for Continuous Process Improvement 9. Business Excellence Models, Enterprise Risk Management, and Programme Management as a Basis for Performance Improvement Part III: Practical Application of Performance Management Tools and Future Trends 10. Application of the Performance Management Tools: Private Sector 11. Application of the Performance Management Tools: Public Sector 12. Performance Measurement and Management: Future Trends

Reviews

“This book provides a practical, well-designed, comprehensive and highly adaptable framework for creating a relevant performance management system in any enterprise, whether private or public. I therefore recommend it to all administrative and operational managers in private entities, to public administrators at any level and also to anyone else who is seriously interested in the significant area of key performance indicators.” Prof. Peter J Baldacchino Ph.D. (Lboro.), M.Phil. (Lboro.), F.C.C.A., F.I.A., C.P.A., Faculty of Economics, Management & Accountancy, University of Malta “This book delivers the most practical and straightforward examples I have ever read. It outfits you with a new way of seeing and working by using innovative performance management tools, including AI – sparking creativity and innovation within the workplace. Simply a breath of fresh air! I would recommend this book to all leaders of government entities, private companies, and academics alike.” Renzo Farrugia B.Accty (Hons, MBA (Henley), CPA, FIA., Senior Manager, Malta Investment Management Company Limited “This book by Emanuel Camilleri is a practical tool explaining, in understandable language, the benefits of KPIs, without the use of complex academic terms. It should serve as a useful vade mecum to those managers working in the public service or the private sector.” Joseph Said, Chairman, Maltapost Plc and CEO & Executive Director, Lombard Bank Malta Plc “Dr Emanuel Camilleri has once again managed to make best use of both his sound academic knowledge as well as extensive hands-on experience at the highest levels of management to publish this extremely useful and practical book Key Performance Indicators: The Complete Guide to KPIs for Business Success. I gladly endorse this high quality publication, focusing on such a topical theme, which I consider a must for all managers who want to develop a successful career within both the public as well as the private sector.” Charles Deguara B.A. (Hons) Business Management, Auditor General, National Audit Office, Malta “Key Performance Indicators: The Complete Guide to KPIs for Business Success is an essential manual that helps managers in public and private sectors devise and employ performance indicators as a key approach that ensures accountability in fundamental areas of management. The guide is thus an indispensable companion for any manager who values professionalism as a leading ethos.” Prof. Frank Bezzina B.Ed. (Hons.)(Melit.), Dip.Ed.Mangt.(JEB), M.Sc. (SHU),Ph.D. (Melit.), Pro-Rector for International Development & Quality Assurance, University of Malta

Author Information

Emanuel Camilleri is a visiting senior lecturer at Malta University and has authored several books. He has occupied senior management posts in industrial engineering, finance, and ICT sectors in Australia and Malta. Recently, he was appointed Chairman of the Planning Authority, Planning Board, Malta.

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