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9780739103098

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Reviews

This study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places... This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these. -- E. Doyle McCarthy, Fordham University

This study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places. . . . This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these. -- E. Doyle McCarthy, Fordham University

This study contributes something truly original to the social study of emotions, particularly Gatta's descriptions of the rules and scripts that people draw from as they manage their emotions in public places. . . . This close study of restaurant workers shows us how truly creative people can be as they deal with the constraints and stresses of their jobs and how emotional balancing acts are special skills demanded of service workers like these.--E. Doyle McCarthy

Author Information

Mary Gatta is Director of Research and Analysis, Center for Women and Work at Rutgers, The State University of New Jersey.

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