Overview

"""Job Satisfaction of Waiters in 3-star Hotels"" is a comprehensive book written by B. Lenin Selvanayagam that explores the job satisfaction of waiters working in 3-star hotels. The book examines various factors that impact the job satisfaction of waiters, such as the work environment, job autonomy, pay and benefits, career development, job security, work-life balance, job demands, and job resources.The author delves into the emotional labor and customer interaction that waiters experience and how these factors influence job performance, turnover intentions, and job embeddedness. The book also examines the role of organizational commitment, perceived organizational support, supervisor support, coworker support, and social support in enhancing job satisfaction and reducing turnover.Additionally, the book discusses the importance of job fit, job crafting, psychological contract, job characteristics, job complexity, job variety, job significance, task identity, task autonomy, and feedback in enhancing job satisfaction and work motivation. The book also examines the impact of job enrichment, job involvement, organizational justice, distributive justice, procedural justice, and interactional justice on job satisfaction.The book further explores the relationship between intrinsic motivation, extrinsic motivation, goal orientation, work engagement, workaholism, burnout, emotional exhaustion, depersonalization, cynicism, job search behavior, alternative job opportunities, turnover, and retention.Overall, this book provides a comprehensive understanding of the factors that impact the job satisfaction of waiters in 3-star hotels and offers practical insights for enhancing job satisfaction and reducing turnover."

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