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OverviewThis book offers IT and organization leaders an easy-to-read resource to better understand IT Service Management and how best to leverage its capabilities. Service Management Leadership is the name of Jeffrey's consulting practice and YouTube channel. These are to help leaders grow in their understanding of ITSM. Also, all proceeds from the sale of this book will be donated to charity. This book was not written for self-gain. Rather, it is to help leaders and help others through the book's proceeds. This is the second edition, including minor updates and full color. Full Product DetailsAuthor: Jeffrey TeffertilerPublisher: Createspace Independent Publishing Platform Imprint: Createspace Independent Publishing Platform Dimensions: Width: 15.20cm , Height: 0.90cm , Length: 22.90cm Weight: 0.259kg ISBN: 9781723127212ISBN 10: 1723127213 Pages: 134 Publication Date: 14 July 2018 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationJeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice. Tab Content 6Author Website:Countries AvailableAll regions |
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