Overview

Your one stop shop for ITSM and ChaRM in SAP Solution Manager! Learn what's new in SolMan 7.2, including requirements management, service request management, and an SAP Fiori-based launchpad. Build a solid ITSM foundation and explore incident/problem creation, processing, and closing. Configure SolMan 7.2 per your business requirements with this step-by-step guide. Dive into ITSM and harness ChaRM! ToolsUnderstand ITSM and ChaRM in SAP Solution Manager 7.2, with information on requirements, service request management, requests for change, and much more. ConfigurationFind complete, functional configuration instructions and screenshots that will help you get ITSM and ChaRM running in your SAP system. Reporting and AnalyticsLearn how to use key KPI-based reporting features and dashboards to monitor progress and status.Highlights: Change Request Management (ChaRM) IT Service Management (ITSM) Request fulfillment Incident management Administration SAP Fiori launchpad Application Lifecycle Management (ALM) integration Roles and responsibilities Transport management Approval management procedures End-to-end setup activities

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9781493214518

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Nathan Williams is a senior SAP management and technology consultant with a prominent concentration in SAP Application Lifecycle Management and SAP Solution Manager. Coordinating with IT, business, and program management teams, he has effectively defined strategies and roadmaps to help SAP customers seamlessly transition to SAP Solution Manager processes and capabilities. Nathan is also experienced with all technical configuration aspects of SAP Solution Manager, including security, Basis, and SAP CRM.

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