Overview

A manager is not always a leader. Are you a leader? Would your team run through a wall for you? Do you feel like you are out on an island? You may manage but do you lead? You should be asking yourself these questions daily. If your goal is to lead your team to operate at the highest possible level, It’s Time to Step Up! will help you achieve that goal. Frank Viscuso’s book Step Up and Lead was written to introduce firefighters to the essential traits and skills that every effective leader must possess. Immediately upon its release, Step Up and Lead became an instant best-seller and one of the fire service’s most frequently referenced leadership publications. Finally, this book, which has been referred to as the backbone of the fire service, has been adapted for leaders in all industries so they can learn and apply these same principles to everyday leadership. Strategy and tactics are not only needed when fighting a five-alarm structure fire. Sound strategy and tactics are also needed when motivating people, building morale, critiquing under performing team members, mentoring new ones, delegating tasks, and making consistent progress as a team. Leadership Defined by the Fire Service Leadership Traits Leadership Skills Customer Service Implementation Strategy

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9781593704902

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Frank Viscuso is a retired deputy fire chief and the best-selling author of seven books on leadership, team development and customer service. He is an international speaker who travels throughout the world providing leadership training to various teams and industries including the emergency services, professional athletics, sales teams, the healthcare industry, small businesses, and large corporations. His popular keynotes, seminars and books are designed to introduce people to the top traits associated with leadership and to equip them with the skills needed to lead, inspire, and motivate their teams.

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