Overview

Why do people quit their jobs? Not surprisingly, about half the people who quit do so because of their managers. The average cost of employee turnover in a company can be up to two times an employee's yearly salary. High employee turnover is also costly to morale, the customers' experience, and the overall revenue of a business. So, how can managers retain and engage their employees? The answer is simpler than might be expected. Ultimately, employees do not stay at their jobs because of fancy perks, costly value-adds, or even super-high salaries. They stay because they feel their manager respects them. And respect costs a manager nothing but a relatively small investment of time. In this book, you will learn the seven steps to solving retention and engagement issues in the workplace, with RESPECT at their core. 1. Develop a Relationship with the people on your team. 2. Have Empathy for those with whom you work. 3. Support the members of your team. 4. Promote the ideas of your team members. 5. Empower your team members to be great on their own terms. 6. Have Consideration for their feelings. 7. Trust them, and be trustworthy yourself. By utilizing the powerful tool presented in this book, these seven steps can be implemented immediately, and managers can improve just about any situation related to employee engagement and retention.

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9781525568459

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"Laura Sukorokoff has always had a passion for the employee experience. She has built a career in learning and organizational development and seeks to make work a great place to be. Laura is a highly regarded speaker and subject matter expert in the area of engagement and retention. She works with leaders, entrepreneurs, managers, coaches, and professionals in all facets of business. While she actually dislikes the term soft skills (she far prefers calling them ""Power Skills!"" instead), Laura loves to coach and support others in their learning and adoption of these highly valued professional skills. She knows these actually-very-hard-to-learn skills are key to success in management, business, and life. Laura brings a fresh way of thinking to employee engagement and retention. She firmly believes managers hold the key to making workplaces more human and her company, C-Change Learning and Development, provides those managers with the knowledge and support they need to get that done. When not at work, Laura enjoys exploring new places and meeting new people around the world, hanging out with her husband and daughter in their Vancouver home, or exploring the woods with her two dogs, Doug and Murray."

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