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OverviewFull Product DetailsAuthor: Bill EddyPublisher: HCI Press Imprint: HCI Press Dimensions: Width: 15.20cm , Height: 2.00cm , Length: 22.80cm Weight: 0.496kg ISBN: 9781936268023ISBN 10: 1936268027 Pages: 368 Publication Date: 05 April 2012 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsIntroduction PART I: Understanding High Conflict People Tip #1: Don’t Take Their Personal Attacks Personally Tip #2: Don’t Give Them Negative Feedback Tip #3: Don’t Bend Boundaries With Borderlines Tip #4: Don’t Diss the Narcissists Tip #5: Don’t Get Hooked by Histrionics Tip #6: Don’t Get Conned by Antisocials Tip #7: Don’t Be a Negative Advocate PART II: Handling High Conflict People Tip #8: Connect Using Your E.A.R. Tip #9: Analyze Your Realistic Options Tip #10: Respond Quickly to Misinformation Tip #11: Set Limits on Misbehavior Tip #12: Choose Your Battles Conclusion Glossary References About the AuthorReviewsAuthor InformationBill Eddy is a lawyer, therapist, mediator and the President of High Conflict Institute. He developed the ""High Conflict Personality"" theory (HCP Theory) and has become an international expert on managing disputes involving high-conflict personalities and personality disorders. He provides training on this subject to lawyers, judges, mediators, managers, human resource professionals, businesspersons, healthcare administrators, college administrators, homeowners' association managers, ombudspersons, law enforcement, therapists and others. He has been a speaker and trainer in over 25 states, several provinces in Canada, Australia, France and Sweden. As an attorney, Bill is a Certified Family Law Specialist in California and the Senior Family Mediator at the National Conflict Resolution Center in San Diego. Prior to becoming an attorney in 1992, he was a Licensed Clinical Social worker with twelve years' experience providing therapy to children, adults, couples and families in psychiatric hospitals and outpatient clinics. He has taught Negotiation and Mediation at the University of San Diego School of Law for six years and he is on the part-time faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law and the National Judicial College. Tab Content 6Author Website:Countries AvailableAll regions |