Overview

One of the greatest and most common criticisms of modern medicine is that physicians and healthcare providers communicate poorly with their patients. Based on decades of research, practical experience and interviews with real patients, Dr. Orsini uses his unique storytelling skills to provide practical communication techniques that help medical providers quickly build rapport and form relationships with patients and families even in the most difficult times. Developed by a practicing physician to help doctors better communicate with patients in any situation, It's All in The Delivery provides healthcare professionals with the tools necessary to: Deliver Tragic News in the most compassionate mannerBuild Rapport with patients and families instantlyNavigate through difficult conversations such as discussing medical errors Improve patient satisfaction scoresAvoid professional burnoutIt's All in The Delivery is a must-read for healthcare providers as well as any patient who wants to learn how to navigate through a sometimes complex healthcare system.

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9781098304478

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Dr. Orsini is a graduate of the Philadelphia College of Osteopathic Medicine and has been a practicing neonatologist for over two decades. He is currently the Level II Medical Director at one of the largest Neonatal Intensive Care Units in the world and serves as Chief of Patient Experience for his neonatal practice.Profoundly impacted by an early career experience and the discovery that even the most successful and well-respected physicians often struggled with their communication skills, Dr. Orsini has spent the last 25 years developing proven communication techniques that help doctors build rapport and quickly form trusting relationships with their patients. Drawing on his own experiences as a child with a chronic illness, combined with decades of research including interviews with patients and families, Dr. Orsini has developed communication training programs used by medical schools and residency programs around the country. Through his interactive workshops and unique coaching, he has trained thousands of senior physicians, nurses, and practitioners on how to enhance their patient's overall experience and become more fulfilled with their own lives. Dr. Orsini has lectured extensively and authored several papers on the topics of communication in medicine, enhancing the patient experience and delivering tragic news. He is a frequent keynote speaker at medical and business events, including his TEDx presentation entitled-Improving Healthcare Starts with a Single Conversation.

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