Overview

ITIL(R) 2011 At a Glance is an important update to the internationally-recognized ITIL(R) best practices for IT Service Management. ITIL(R) 2011 At a Glance provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL(R) as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL(R) 2011 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL(R) implementation.

Full Product Details

Author:   John O. Long
Publisher:   Springer-Verlag New York Inc.
Imprint:   Springer-Verlag New York Inc.
Edition:   2012
Dimensions:   Width: 15.60cm , Height: 0.50cm , Length: 23.40cm
Weight:   0.171kg
ISBN:  

9781461438960

ISBN 10:   1461438969
Pages:   104
Publication Date:   01 July 2012
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock  
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Table of Contents

Introduction.- List of ITIL Processes.- Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

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