Overview

This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on practical aspects of the ITIL v3 Service Lifecycle and processes associated with Planning, Protection and Optimization which ensures IT departments can cost-effectively manage customer demand, availability and capacity while mitigating risk.

This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.

It provides in-depth knowledge of the ITIL PPO areas: Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, Risk Management and Continual Service Improvement.

Planning, Protection and Optimization Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Planning, Protection and Optimization of IT Services, including:

Introduction and Overview

Core Planning, Protection and Optimization Processes: Capacity Management

Availability Management

IT Service Continuity Management (ITSe

Information Security Management

Demand Management

Risk Management

Roles and Responsibilities

Technology and Implementation Considerations

Common Service Activities

Continual Service Improvement

The information provided in this book is based on version 3 of the ITIL framework, Other guidance provided includes:

* Example templates.

* Suggested criteria for implementing Planning, Protection and Optimization (PPO) processes.

* Explanation of the more abstract ITIL concepts to improve understanding.

* Review questions to assist study for the ITIL PPO exam.

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9781921573958

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