Overview
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.
The Art of Service's courses are delivered by authorized trainers who are highly experienced in their field. As an accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the average.
'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'
On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace.
Course Description:
This book and online learning course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Managers will gain a strong understanding of the enhancements to ITIL best practice bought about through the version 3 refresh.
The ITIL v3 Managers Bridge exam provides a fast track to gaining the ITIL v3 Expert certification. In this course, you gain the knowledge necessary to take the ITIL v3 Managers Bridge exam.In addition, this course covers new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3, spanning the five core volumes that provide an end-to-end view of IT, and its integration with business strategy. It also provides an overview of the main differences on topics known from earlier ITIL versions.
This course has exercises and assignments spread throughout the course to reinforce the knowledge gained, it uses an engaging, interactive and flexible online approach to position the student to successfully complete the ITIL v3 Managers Bridge.
Learning Objectives: At the end of this course, the learner will gain competencies in:
* Service Management as a practice
* Service Lifecycle
* Generic Concepts & Definitions, Key Principles & Model
* Processes
* Functions
* Roles & Organisation
* Technology & Architecture
* Implementation Considerations
* ITIL Qualification scheme
* Complementary Industry Guidance
As well as preparing participants for the exam.
Pre-requisites:
Candidates must hold the ITIL v1 or v2 Service Manager Certificate or have at least 12 credits from ITIL v1 or v2 Foundation and Practitioner certifications.
Delivery:
The program combines presentations supported by accredited trainer audio. There are also quizzes and exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the examination.
The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions. The pass mark is 16/20 (80%)
This program is an eLearning Program, your access details to the elearning course are in the book.
Program Materials:
* Access to presentations with trainer audio
* The Art of Service ITIL v3 Managers Bridge Book
* Exercises ] Answers
* Mock Exam questions
Full Product Details
Author: Ivanka Menken ,
Gerard Blokdijk ,
Tim Malone
Publisher: Emereo Pty Limited
Imprint: Emereo Pty Limited
Dimensions:
Width: 24.60cm
, Height: 1.90cm
, Length: 18.90cm
Weight: 0.658kg
ISBN: 9781742442655
ISBN 10: 174244265
Pages: 368
Publication Date: 15 February 2010
Audience:
General/trade
,
General
Format: Paperback
Publisher's Status: Active
Availability: Out of print, replaced by POD
We will order this item for you from a manufatured on demand supplier.
