Overview

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class! Course Description: This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Plan and Improve (IPPI). Upon completion of this course participants will be able to understand best practices in managing, organizing and optimizing the processes of Capacity, Availability and IT Service Continuity Management and be able to relate how these processes contribute to the quality of IT services. Learn Practical techniques in implementing the ITIL disciplines to support the Plan and Improve phase of the IT service lifecycle, enabling you to develop, implement and manage IPPI processes in your own organizations. Be able to translate your capacity, availability and continuity requirements into business-cases for the procurement and implementation of any specific equipment or services, propose an IT infrastructure design, and determine whether the characteristics of ITcomponents or service contracts conform to an organization's requirements. You'll learn how to: * Calculate the availability of a given IT service * Be able to analyze capacity related data and act appropriately to identify and prevent capacity and performance related incidents/problems within your organizations * Be able to prepare and distribute capacity plans and reports within your organizations * Specify, carry out and check what needs to be done during maintenance periods * Be able to make proposals for minimizing service outages * Plan for appropriate recovery from service outages * Able to make reports to general management, Service Level Management and customers of the IT organization * Develop sufficient knowledge for the IPPI exam Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentation with trainer audio * The Art of Service Plan and Improve Book * Exercises + Answers * Mock Exam questions The Foundation Certificate in IT Service Management is required to take the IPPI Certification Exam at the end of this course.

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9781921573682

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