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OverviewThis publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications. Full Product DetailsAuthor: AXELOS , The Stationery OfficePublisher: TSO Imprint: Stationery Office Books Edition: 2nd ed., 2011 Dimensions: Width: 21.10cm , Height: 2.00cm , Length: 28.00cm Weight: 1.389kg ISBN: 9780113313075ISBN 10: 0113313071 Pages: 381 Publication Date: 29 July 2011 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: No Longer Our Product Availability: In Print ![]() This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |