Overview

When implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall stability, maintainability, and reliability. Filled with practical insights, ITIL(R) Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to's of effective implementation--including what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing the all-important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures. When it comes to implementation, what works in one organization doesn't necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice custom tailored to your organization.

Full Product Details

Author:   Dave Howard
Publisher:   Taylor & Francis Inc
Imprint:   CRC Press Inc
Dimensions:   Width: 15.60cm , Height: 2.50cm , Length: 23.50cm
Weight:   0.635kg
ISBN:  

9781439815588

ISBN 10:   1439815585
Pages:   344
Publication Date:   21 May 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Print
Availability:   Out of stock  

Table of Contents

INTRODUCTION Overview What Is Release Management Information Technology Infrastructure Library (ITIL (R)) Service Management Financial Benefits Release Management and Project Management Organizational Readiness Practical Application Baseline and Metrics Basic Concepts Objective and Mission Release Policy and Procedures Release Procedures Roles and Responsibilities Release Lifecycle Definitive Media Library Measures and Metrics Release Management Activities Developmental Relationships Operational Considerations/Total Cost of Ownership Release Management and Project Management: Kissing Cousins Differences Similarities and Complementary Likeness Release Plan and Project Plan Tying It Together Software/System Development Lifecycle (SDLC) vs. the Release Lifecycle (RLC) Alignment Pyramid Release Management Is Not Just for Software Development Holistic Approach Release Management and the Infrastructure New Environment Request Process The Release Lifecycle Benefits Implementation Considerations The Release Lifecycle Initiation Phase Release Configuration and Build Phase New Environment Request (NER) Phase Quality Assurance Phase Operational Readiness Phase Implementation Phase Post-Implementation Phase Using the RLC Release Measures and Metrics Setting the Baseline Value of Measurement Components of Metrics Measurement and Metrics Selling Release Management Organizational Readiness Executive Buy-In Return on Investment Release Management and the Business Appendix A: Release Policy Appendix B: RACI Matrix Appendix C: Release Deliverables Checklist Appendix D: Master Test Plan Appendix E: New Environment Request Form (NERF) Appendix F: Infrastructure Design Document (IDD) Appendix G: Security Risk Assessment Appendix H: Functional Specifications Appendix I: Operational Readiness Testing Manual (ORT) Appendix J: Support and Escalation Turnover Document Appendix K: Master Training Plan Appendix L: Service Level Agreement Appendix M: IT Service Continuity and Recovery Plan Appendix N: Post-Implementation Review Index Each chapter concludes with a Concept Review

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Dave Howard is the national business technology manager for Toyota Financial Services.

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