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Full Product Details

Author:   Vincent Edwards ,  Gianfranca Gessa Shepheard
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Dimensions:   Width: 13.80cm , Height: 0.70cm , Length: 21.60cm
Weight:   0.220kg
ISBN:  

9780415128469

ISBN 10:   0415128463
Pages:   118
Publication Date:   19 October 1995
Audience:   College/higher education ,  General/trade ,  Tertiary & Higher Education ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Part 1 On the telephone; Chapter 1 Making an enquiry; Chapter 2 Ordering; Chapter 3 Making an appointment; Chapter 4 Invitation to attend a meeting; Chapter 5 Apologizing for non-attendance; Chapter 6 Making a complaint; Chapter 7 Reminder for payment; Chapter 8 Enquiry about hotel accommodation; Chapter 9 Changing an appointment; Chapter 10 Informing of a late arrival; Chapter 11 Ordering a taxi; Chapter 12 Checking flight information; Chapter 13 Booking a flight; Chapter 14 Thanking for hospitality; Chapter 15 Invitations; Chapter 16 Travel enquiry; Chapter 17 Arranging delivery of goods; Part 2 Face to face; Chapter 19 Arranging further contacts with a company; Chapter 20 Presenting a proposal; Chapter 21 Exploring business collaboration; Chapter 22 At the travel agent's; Chapter 23 Checking in at the airport; Chapter 24 Checking in at a hotel; Chapter 25 Checking out of a hotel; Chapter 26 Ordering a meal in a restaurant; Chapter 27 Verifying a bill; Chapter 28 Drawing up a schedule of visits for reps; Chapter 29 Conducted visit of a department; Chapter 30 Informal job interview; Chapter 31 Formal job interview; Chapter 32 Planning a budget; Chapter 33 Organizing a product launch; Chapter 34 Contacting official agencies; Chapter 35 Presenting company policy; Chapter 36 Visiting the bank manager; Chapter 37 Selling a service to a client; Chapter 38 Selling a product to a client; Chapter 39 Giving an informal vote of thanks; Chapter 40 Discussing contracts; Chapter 41 Meeting visitors at the airport

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Vincent Edwards, Gianfranca Gessa Shepheard

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