Overview

Using IT to deliver business value. IT Strategy: Issues and Practices provides a critical issues perspective that shows readers how to use and manage IT to deliver business value. This edition has been overhauled in order to reflect the most important issues facing IT managers today.

Full Product Details

Author:   James D. McKeen ,  Heather Smith
Publisher:   Pearson Education (US)
Imprint:   Pearson
Edition:   2nd edition
Dimensions:   Width: 17.80cm , Height: 2.00cm , Length: 23.20cm
Weight:   0.522kg
ISBN:  

9780132145664

ISBN 10:   0132145669
Pages:   336
Publication Date:   23 December 2014
Audience:   Adult education ,  Further / Higher Education
Replaced By:   9780133544244
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Section I: Delivering Value with IT Chapter 1: Developing and Delivering on the IT Value Proposition Chapter 2: Developing IT Strategy for Business Values Chapter 3: Communicating with Business Managers Chapter 4: Building a Strong Relationship with the Business Chapter 5: Developing IT Professionalism Section I Mini-Cases Delivering Business Value with IT at Hefty Hardware Investing in TUFS IT Planning at ModMeters Section II: IT Governance Chapter 6: Information Management: The Nexus of Business and IT Chapter 7: The IT Budgeting Process Chapter 8: Creating and Evolving a Technology Roadmap Chapter 9: Delivering IT Functions: A Decision Framework Chapter 10: IT Sourcing Chapter 11: Application Portfolio Management Section II Mini-Cases Building Shared Services at RR Communications IT Investment at North American Financial Section III: Information-Enabled Innovation Chapter 12: Strategic Experimentation with IT Chapter 13: Enabling Collaboration with IT Chapter 14: Social Computing: How Should it be Managed? Chapter 15: Information Delivery: IT's Evolving Role Chapter 16: Master Data Management Section III Mini-Cases Information Management at Homestyle Hotels Innovation at International Foods CRM at Minitrex Customer Service at Datatronics Section IV: IT Capability Management Chapter 17: Developing IT Capabilities Chapter 18: Building Better IT Leaders from the Bottom Up Chapter 19: Managing IT-based Risk Chapter 20: The Identity Management Challenge Chapter 21: Linking IT to Business Metrics

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