IT Service Management Foundation Practice Questions: For ITIL (R) V3 Foundation Exam Candidates
Author:   Tony Gannon ,  Steve Mann ,  Nigel Mear ,  Steve Mann
Publisher:   BCS Learning & Development Limited
ISBN:  

9781906124182


Pages:   100
Publication Date:   01 October 2009
Replaced By:   9781780171142
Format:   Paperback
Availability:   Out of print, replaced by POD   Availability explained
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IT Service Management Foundation Practice Questions: For ITIL (R) V3 Foundation Exam Candidates


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Overview

The most authoritative guide to preparing for the ITIL (R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL (R) Licensed Product.

Full Product Details

Author:   Tony Gannon ,  Steve Mann ,  Nigel Mear ,  Steve Mann
Publisher:   BCS Learning & Development Limited
Imprint:   BCS, The Chartered Institute for IT
Dimensions:   Width: 17.20cm , Height: 1.20cm , Length: 24.60cm
Weight:   0.194kg
ISBN:  

9781906124182


ISBN 10:   1906124183
Pages:   100
Publication Date:   01 October 2009
Audience:   Professional and scholarly ,  Professional & Vocational
Replaced By:   9781780171142
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Out of print, replaced by POD   Availability explained
We will order this item for you from a manufatured on demand supplier.

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The authors have 80 years combined experience of IT Service Management. Steve Mann is chair of the ISEB ITIL Foundation Question Examination Board. Nigel Mear is an accredited ITIL trainer, ISEB examiner, and an accomplished ITSM consultant. Tony Gannon is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions.

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