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OverviewThe most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL(r). The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL(r) licensed product Full Product DetailsAuthor: Tony Gannon , Steve Mann , Nigel Mear , Steve MannPublisher: BCS Learning & Development Limited Imprint: BCS Learning & Development Limited ISBN: 9781306195119ISBN 10: 130619511 Pages: 107 Publication Date: 01 January 2012 Audience: General/trade , General Format: Electronic book text Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |