IT Service Management Based on ITIL: A Pocket Guide
Author:   Jan Van Bon ,  Arjen de Jong ,  Axel Kolthof ,  Mike Pieper
Publisher:   Van Haren Publishing BV
ISBN:  

9789087531027


Pages:   1
Publication Date:   30 August 2007
Format:   Paperback
Availability:   Awaiting stock   Availability explained
The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you.

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IT Service Management Based on ITIL: A Pocket Guide


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Overview

Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?

Full Product Details

Author:   Jan Van Bon ,  Arjen de Jong ,  Axel Kolthof ,  Mike Pieper
Publisher:   Van Haren Publishing BV
Imprint:   Van Haren Publishing BV
Dimensions:   Width: 10.40cm , Height: 1.10cm , Length: 16.20cm
Weight:   0.172kg
ISBN:  

9789087531027


ISBN 10:   9087531028
Pages:   1
Publication Date:   30 August 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   No Longer Our Product
Availability:   Awaiting stock   Availability explained
The supplier is currently out of stock of this item. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out for you.

Table of Contents

Introduction Introduction to the service lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design LifeCycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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