Overview

IT Essentials: PC Hardware and Software Lab Manual, Fourth Edition   Cisco Networking Academy   The only authorized Lab Manual for the Cisco Networking Academy IT Essentials v4.1 course IT Essentials: PC Hardware and Software Lab Manual is a supplemental book that helps the students in the Cisco® Networking Academy course prepare to take the CompTIA® A+ exams (based on the 2009 objectives). The hands-on labs, worksheets, and class discussions from the course are printed within this book to practice performing tasks that will help you become a successful PC technician. By reading and completing this book, you have the opportunity to review all key concepts that the CompTIA exams cover and reinforce those concepts with hands-on exercises.   Related titles   IT Essentials: PC Hardware and Software Companion Guide, Fourth Edition ISBN-10: 1-58713-263-X ISBN-13: 978-1-58713-263-6   IT Essentials: PC Hardware and Software Course Booklet, Version 4.1 ISBN-10: 1-58713-261-3 ISBN-13: 978-1-58713-261-2   31 Days Before Your A+ Exams, Second Edition ISBN-10: 1-58713-260-5 ISBN-13: 978-1-58713-260-5        

Full Product Details

Author:   Cisco Networking Academy
Publisher:   Pearson Education (US)
Imprint:   Cisco Press
Edition:   4th edition
Dimensions:   Width: 21.50cm , Height: 4.00cm , Length: 28.00cm
Weight:   1.753kg
ISBN:  

9781587132629

ISBN 10:   1587132621
Pages:   792
Publication Date:   13 May 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Chapter 1: Introduction to the Personal Computer.......................................................... 1 1.1.2 Worksheet: Job Opportunities...................................................................................... 1 1.4.7 Worksheet: Research Computer Components............................................................... 2 Chapter 2: Safe Lab Procedures and Tool Use................................................................ 6 2.2.2 Worksheet: Diagnostic Software................................................................................... 6 2.3.4 Lab: Computer Disassembly......................................................................................... 7 Chapter 3: Computer Assembly-Step by Step............................................................. 11 3.2 Lab: Install the Power Supply........................................................................................ 11 3.3.3 Lab: Install the Motherboard....................................................................................... 12 3.5.2 Lab: Install the Drives................................................................................................. 13 3.6.3 Lab: Install Adapter Cards.......................................................................................... 14 3.7.2 Lab: Install Internal Cables.......................................................................................... 15 3.8.2 Lab: Complete the Computer Assembly...................................................................... 16 3.9.2 Lab: Boot the Computer............................................................................................. 17 Chapter 4: Basics of Preventive Maintenance and Troubleshooting............................ 20 Chapter 5: Fundamental Operating Systems.................................................................. 21 5.2.2 Worksheet: NOS Certifications and Jobs.................................................................... 21 5.3.2 Worksheet: Upgrade Hardware Components.............................................................. 21 5.4.2 Lab: Install Windows XP............................................................................................ 23 5.4.2 Optional Lab: Install Windows Vista........................................................................... 34 5.4.5 Lab: Create Accounts and Check For Updates in Windows XP.................................. 48 5.4.5 Optional Lab: Create Accounts and Check For Updates in Windows Vista................. 53 5.4.8 Lab: Managing System Files with Built-in Utilities in Windows XP............................... 59 5.4.8 Optional Lab: Managing System Files with Built-in Utilities in Windows Vista............... 71 5.4.9 Worksheet: Answer NTFS and FAT32 Questions...................................................... 83 5.5.1 Lab: Run Commands in Windows XP......................................................................... 83 5.5.1 Optional Lab: Run Commands in Windows Vista........................................................ 85 5.5.3 Lab: Managing Administrative Settings and Snap-ins in Windows XP.......................... 89 5.5.3 Optional Lab: Managing Administrative Settings and Snap-ins in Windows Vista.............................................................................................................. 109 5.5.4 Lab: Install Third-Party Software in Windows XP..................................................... 130 5.5.4 Optional Lab: Install Third-Party Software in Windows Vista.................................... 138 5.6.2 Lab: Restore Points in Windows XP......................................................................... 146 5.6.2 Optional Lab: Restore Points in Windows Vista........................................................ 155 5.6.3 Lab: Registry Backup and Recovery in Windows XP................................................ 165 5.7.2 Lab: Managing Device Drivers with Device Manager in Windows XP........................ 178 5.7.2 Optional Lab: Managing Device Drivers with Device Manager in Windows Vista.............................................................................................................. 184 Chapter 6: Fundamental Laptops and Portable Devices.............................................. 191 6.1.2 Worksheet: Research Laptops, Smartphones, and PDAs.......................................... 191 6.2.3 Worksheet: Complete Docking Stations True or False Questions............................... 193 6.3.4 Worksheet: Answer Laptop Expansion Questions..................................................... 193 6.4.1 Worksheet: Match ACPI Standards......................................................................... 194 6.7.2 Worksheet: Research Laptop Problems.................................................................... 194 Chapter 7: Fundamental Printers and Scanners........................................................... 196 7.4.2 Lab: Install All-in-One Device and Software............................................................. 196 Chapter 8: Fundamental Networks............................................................................... 201 8.3.2 Worksheet: Identify IP Address Classes................................................................... 201 8.9.1 Worksheet: Internet Search for NIC Drivers............................................................. 201 8.9.2 Lab: Configure an Ethernet NIC to use DHCP in Windows XP................................. 202 8.9.2 Optional Lab: Configure an Ethernet NIC to use DHCP in Windows Vista................ 212 8.10.3 Worksheet: Answer Broadband Questions.............................................................. 221 8.12.2 Worksheet: Diagnose a Network Problem.............................................................. 222 8.12.2 Worksheet: Diagnose a Network Problem.............................................................. 224 Chapter 9: Fundamental Security.................................................................................. 225 9.1 Worksheet: Security Attacks....................................................................................... 225 9.2.1 Worksheet: Third-Party Anti-Virus Software............................................................ 225 9.4.2 Worksheet: Operating System Updates..................................................................... 227 9.5.2 Worksheet: Gather Information from the Customer.................................................... 227 Chapter 10: Communication Skills................................................................................ 230 10.1 Worksheet: Technician Resources.............................................................................. 230 10.2.2 Class Discussion: Controlling the Call...................................................................... 230 10.2.3 Class Discussion: Identifying Difficult Customer Types............................................. 231 10.3 Class Discussion: Customer Privacy........................................................................... 232 Chapter 11: Advanced Personal Computers................................................................. 233 11.1 Worksheet: Job Opportunities................................................................................... 233 11.2.2 Lab: Using a Multimeter and a Power Supply Tester............................................... 234 11.2.2 Lab: Testing UTP Cables Using a Loopback Plug and a Cable Meter...................... 238 11.3.7 Worksheet: Research Computer Components......................................................... 241 11.4.1 Lab: Install a NIC in Windows XP.......................................................................... 246 11.4.1 Optional Lab: Install a NIC in Windows Vista......................................................... 266 11.4.3 Lab: Install Additional RAM in Windows XP.......................................................... 285 11.4.3 Optional Lab: Install Additional RAM in Windows Vista......................................... 288 11.4.4 Lab: BIOS File Search........................................................................................... 291 11.4.5 Lab: Install, Configure, and Partition a Second Hard Drive in Windows XP............. 293 11.4.5 Optional Lab: Install, Configure, and Partition a Second Hard Drive in Windows Vista.......................................................................................................... 305 11.6.3 Lab: Repair Boot Problem...................................................................................... 314 11.6.3 Lab: Remote Technician: Repair Boot Problem....................................................... 315 11.6.3 Lab: Troubleshooting Hardware Problems in Windows XP..................................... 318 11.6.3 Optional Lab: Troubleshooting Hardware Problems in Windows Vista..................... 320 Chapter 12: Advanced Operating Systems................................................................... 322 12.2.2 Lab: Advanced Installation of Windows XP............................................................ 322 12.2.2 Optional Lab: Advanced Installation of Windows Vista........................................... 346 12.2.3 Lab: Create a Partition in Windows XP................................................................... 374 12.2.3 Optional Lab: Create a Partition in Windows Vista.................................................. 388 12.2.4 Lab: Customize Settings in Windows XP................................................................. 402 12.2.4 Optional Lab: Customize Settings in Windows Vista................................................ 483 12.2.5 Optional Lab: Install an Alternate Browser.............................................................. 557 12.4.1 Lab: Schedule Task Using GUI and at Command in Windows XP........................ 565 12.4.1 Optional Lab: Schedule Task Using GUI and at Command in Windows Vista.............................................................................................................. 574 12.4.2 Lab: Restore Points in Windows XP....................................................................... 584 12.4.2 Optional Lab: Restore Points in Windows Vista...................................................... 593 12.5.3 Lab: Fix Operating System Problem........................................................................ 603 12.5.3 Lab: Remote Technician: Fix an Operating System Problem..................................... 603 12.5.3 Lab: Troubleshooting Operating System Problems in Windows XP.......................... 605 12.5.3 Optional Lab: Troubleshooting Operating System Problems in Windows Vista.............................................................................................................. 607 Chapter 13: Advanced Laptops and Portable Devices................................................. 609 13.2. Worksheet: Investigating Repair Centers................................................................... 609 13.3.1 Worksheet: Laptop Batteries.................................................................................. 610 13.3.2 Worksheet: Docking Station................................................................................... 611 13.3.3 Worksheet: Research DVD Drives......................................................................... 612 13.3.4 Worksheet: Laptop RAM....................................................................................... 613 13.5.3 Worksheet: Verify Work Order Information............................................................ 614 13.5.3 Worksheet: Investigating Support Websites and Repair Companies......................... 615 13.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows XP............................ 616 13.5.3 Optional Lab: Troubleshooting Laptop Problems in Windows Vista......................... 617 Chapter 14: Advanced Printers and Scanners.............................................................. 619 14.2.4 Lab: Install an All-in-one Printer/Scanner................................................................ 619 14.3.2 Lab: Share the All-in-one Printer/Scanner in Windows XP...................................... 624 14.3.2 Optional Lab: Share the All-in-one Printer/Scanner in Windows Vista...................... 628 14.4.2 Lab: Optimize Scanner Output................................................................................ 634 14.5.1 Worksheet: Search for Certified Printer Technician Jobs.......................................... 636 14.6.3 Lab: Fix a Printer Problem...................................................................................... 637 14.6.3 Lab: Remote Technician: Fix a Printer Problem....................................................... 637 14.6.3 Lab: Troubleshooting Printer Problems in Windows XP........................................... 639 14.6.3 Optional Lab: Troubleshooting Printer Problems in Windows Vista.......................... 644 Chapter 15: Advanced Networks.................................................................................. 650 15.2.2 Worksheet: Protocols............................................................................................. 650 15.3.2 Worksheet: ISP Connection Types......................................................................... 651 15.4.2 Lab: Configure Browser Settings in Windows XP.................................................... 652 15.4.2 Optional Lab: Configure Browser Settings in Windows Vista................................... 656 15.4.2 Lab: Share a Folder, Share a Printer, and Set Share Permissions in Windows XP................................................................................................................ 663 15.4.2 Optional Lab: Share a Folder, Share a Printer, and Set Share Permissions in Windows Vista.......................................................................................................... 670 15.5.1 Lab: Install a Wireless NIC in Windows XP............................................................ 675 15.5.1 Optional Lab: Install a Wireless NIC in Windows Vista........................................... 681 15.5.2 Lab: Configure Wireless Router.............................................................................. 687 15.5.3 Lab: Test the Wireless NIC in Windows XP........................................................... 692 15.5.3 Optional Lab: Test the Wireless NIC in Windows Vista.......................................... 696 15.8.3 Lab: Fix Network Problem..................................................................................... 699 15.8.3 Lab: Remote Technician: Fix Network Problem...................................................... 700 15.8.3 Lab: Troubleshooting Network Problems in Windows XP....................................... 702 15.8.3 Optional Lab: Troubleshooting Network Problems in Windows Vista...................... 706 Chapter 16: Advanced Security..................................................................................... 711 16.1.1 Worksheet: Answer Security Policy Questions........................................................ 711 16.2.3 Worksheet: Research Firewalls............................................................................... 711 16.3.1 Lab: Configure Wireless Security............................................................................ 714 16.3.2 Lab: Configure Windows XP Firewall..................................................................... 723 16.3.2 Optional Lab: Configure Windows Vista Firewall.................................................... 727 16.4.3 Lab: Data Backup and Recovery in Windows XP................................................... 737 16.4.3 Optional Lab: Data Backup and Recovery in Windows Vista.................................. 752 16.5.3 Lab: Fix a Security Problem.................................................................................... 763 16.5.3 Lab: Remote Technician: Fix a Security Problem..................................................... 764 16.5.3 Lab: Troubleshooting Access Security with Windows XP........................................ 767 16.5.3 Optional Lab: Troubleshooting Access Security with Windows Vista....................... 772 9781587132629 TOC 3/31/2010

Reviews

Author Information

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions