Overview

Review of previous edition: This will be of particular importance to companies that act as suppliers to larger multinational organisations, whose original specifications may not translate readily into local practice. Quality Today Small and medium-sized companies face many challenges today; not least that their larger institutional and multinational customers make demands that are difficult to meet for an organisation with limited resources. One such demand is ISO 9000 compliance. Fully revised and updated, ISO 9001: 2000 for Small Businesses explains the new requirements of ISO 9001: 2000 and helps businesses draw up a quality plan that will allow them to meet the challenges of the market place. For engineers and managers in small and medium sized companies, and also in service industries and user groups, the text will serve as a essential guide to the most important new developments in quality assurance.

Full Product Details

Author:   Raymond L. Tricker
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Edition:   2nd Revised edition
Dimensions:   Width: 15.60cm , Height: 2.70cm , Length: 23.40cm
Weight:   0.745kg
ISBN:  

9780750648820

ISBN 10:   0750648821
Pages:   480
Publication Date:   18 December 2000
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   Awaiting stock  

Table of Contents

PART 1: Background to ISO 9000: Interoperability of standards; The demand for standardisation of Quality Management Systems; The background to the ISO 9000 set of standards; ISO 9001: 2000; Certification; Assistance (in the UK) for obtaining a Quality Management System. PART 2:The structure of ISO 9001:2000; PART 3: The importance of Quality Control and Quality Assurance; Specifications; Quality assurance during a product's life cycle; Benefits and costs of quality assurance; Costs of quality failure. PART 4: Quality Management System; QMS principles; QMS approach; QMS reliability; Quality Manual; Processes; Quality Procedures; Work Instructions; Quality Plan; Quality records. PART 5: Quality organisational structure; Management; Quality assurance personnel. PART 6 Example Quality Management System; Part 1 - Quality Manual; Part 2 - Quality Processes; Part 3 - Quality Procedures; Part 4 - Work Instructions. PART 7: Self-assessment; How ISO 9000 can be used to check an organisation's QMS; Internal audit; External audit; The surveillance or quality audit visit; ISO 9001:2000 checklist; Annex 7A - ISO 9001:2000 headings; Annex 7B - ISO 9001:2000 - explanations and likely documentation; Annex 7C - Example audit checklists; Annex 7D - Index for ISO 9001:2000. APPENDICES: References, Abbreviations and Acronyms, Glossary, Useful addresses. INDEX.

Reviews

'The big advantage of the book (and the Example Quality Manual) is that it contains all the information to which small and medium enterprises need to have access... The book can be recommended to small and medium-size companies.' Dr. Michael Parkany DIGART International Ltd. Geneva When my company first thought about the value of having an accreditation we were feeling a bit nervous of the costs and implications. Ray Tricker has put together a mini bible for us, it is clear and concise and not only talks about the standard it helps you understand how to apply the methods and what to expect. Janet Underwood, Manchester (writing on Amazon.com) 'For companies wishing to save money, I have no hesitation in recommending this book, it is an absolute lifesaver!' Richard Chemaid on Amazon.com 'I just want to thank you for the precision and clarity of your writings. I now have been through your book, and while Ive been around quality since Deming and Juran were teaching their own seminars, this is the best writing Ive seen about ISO. Great JoB!!' Ken Pipke

""'The big advantage of the book (and the Example Quality Manual) is that it contains all the information to which small and medium enterprises need to have access... The book can be recommended to small and medium-size companies.' Dr. Michael Parkany DIGART International Ltd. Geneva When my company first thought about the value of having an accreditation we were feeling a bit nervous of the costs and implications. Ray Tricker has put together a mini bible for us, it is clear and concise and not only talks about the standard it helps you understand how to apply the methods and what to expect. Janet Underwood, Manchester (writing on Amazon.com) 'For companies wishing to save money, I have no hesitation in recommending this book, it is an absolute lifesaver!' Richard Chemaid on Amazon.com 'I just want to thank you for the precision and clarity of your writings. I now have been through your book, and while Ive been around quality since Deming and Juran were teaching their own seminars, this is the best writing Ive seen about ISO. Great JoB!!' Ken Pipke

Author Information

Ray Tricker served with the Royal Corps of Signals (for a total of 37 years) during which time he held various managerial posts culminating in being appointed as the Chief Engineer of NATO ACE COMSEC. Most of Ray's work since joining Herne European Consultancy Ltd has centred on the European Railways. He has held a number of posts with the Union International des Chemins de fer (UIC) (e.g. Quality Manager of the European Train Control System (ETCS), European Union (EU) T500 Review Team Leader, European Rail Traffic Management System (ERTMS) Users Group Project Co-ordinator, HEROE Project Co-ordinator) and currently (as well as writing books!) he is busy preparing a complete Quality Management System for the European Rail Research Institute (ERRI) in Holland, aimed at gaining them ISO 9000 accreditation in the near future. He is also consultant to the Association of American Railroads (AAR) advising them on ISO 9001:2000 compliance, and has recently been appointed Fellow of the Institution of Railway Signal Engineers (FIRSE).

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